Compliance Administrator

The Donkey Sanctuary; East Devon; Hybrid; GBP 19,000 - 27,000; Part time

Benefits offered by this job

Competitive pension

Life assurance – 2 x annual salary

31 days holiday (pro rata)

Wellbeing team

Pilates and Yoga classes

Healthshield plan

Free parking

Subsidised restaurant and shop

Job summary

The Donkey Sanctuary in the United Kingdom is seeking a part-time Compliance Administrator to join the Legal and Governance Department. Hybrid role with one site day per week, 25 hours weekly, and a pro rata salary of £26,715 with an actual £19,082.

You will provide administrative support to the Compliance Team, handle queries, and coordinate with internal and external stakeholders. The role includes SAR administration, CCTV compliance, risk registers, and policy management support.

Qualifications

• Experience in a busy administrative role.
• Experience supporting compliance, governance, risk, data protection, insurance, or policy environments.
• Excellent interpersonal and customer service skills with the ability to interact with stakeholders at all levels.
• Strong verbal and written communication skills.
• Outstanding organisational and planning skills with high accuracy.
• Excellent problem-solving ability.

Responsibilities

• Manage and triage the Compliance Support Desk and allocate queries.
• Coordinate SAR scope, deadlines, and initial document searches.
• Maintain CCTV compliance documentation and logs.
• Support risk management activities and risk registers.
• Assist with insurance claims administration and liaison with insurers.
• Administer the policy management system and publish policies on internal platforms.
• Coordinate quarterly insurance review meetings and record minutes.

Skills

Interpersonal skills

Customer service

Communication skills

Attention to detail

Team coordination

Tools

Microsoft Office 365

Job description

About the job

Compliance Administrator

These are exciting times for the charity and we have an excellent opportunity for a professional and flexible Compliance Administrator, to join the busy Legal and Governance Department.

Position:Compliance Administrator

Location:East Devon/Hybrid (site attendance currently estimated to be 1 day per week)

Hours:Part-time, 25 hours per week

Salary:£26,715 per annum pro rata (actual £19,082)

Contract:Permanent

Closing Date: Wednesday 16 September 2026.

About the Role

As Compliance Administrator, you will provide full administrative assistance to the Compliance Team, responding to queries and communicating with internal and external stakeholders in a professional and customer service orientated manner.

Your principal duties and responsibilities will include:

• Managing and triaging the Compliance Support Desk, allocating queries to appropriate advisers and proactively monitoring and chasing responses to ensure timely resolution.
• Supporting the administration of Subject Access Requests (SARs), including coordinating with advisers to confirm scope, managing communication with data owners, tracking statutory deadlines, and conducting initial document searches in preparation for redaction.
• Assisting with CCTV compliance processes, including maintaining logs and ensuring appropriate documentation of assessments.
• Providing administrative support for risk management activities, including maintaining risk registers, coordinating updates and supporting risk review processes.
• Supporting the administration of insurance claims, including coordinating documentation and liaising with internal stakeholders and external insurers.
• Administering the policy management system, including issuing review reminders, tracking approvals, and ensuring timely publication of policies on internal platforms.
• Coordinating quarterly insurance review meetings, including scheduling and recording accurate minutes and action logs.

About You

You will have:

• Previous experience of working within a busy administrative role.
• Experience of providing administrative support within a compliance, governance, risk, data protection, insurance, or policy environment.
• Excellent interpersonal and customer service skills with a proven ability to successfully interact with people at all levels.
• Strong verbal and written communication skills.
• Outstanding organisational and planning skills and able to maintain a high level of accuracy and attention to detail whilst dealing with a number of conflicting demands and deadlines.
• Excellent problem-solving skills.
• Competent IT skills (proficient in use of Microsoft Office 365).

Benefits include:

• Competitive pension.
• Life assurance – 2 x annual salary
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service pro rata
• Wellbeing team.
• Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Life assurance.
• Subsidised restaurant and shop.

About the Organisation

Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Compliance Assistant, Compliance Administrator, Administrator, Administration, Admin Assistant.