Complex Needs Support Worker (Salary: 24043.50 - 24843.00 per annum), Full-Time; Mon - Fri, 9am[...]

BCHA; Plymouth; On-site; GBP 24,000 - 25,000; Full time

Job summary

Join a dedicated team at a forward-thinking charitable housing association focused on ending homelessness. As a Complex Needs Support Worker, you will provide essential support and case management to vulnerable individuals, helping them navigate their challenges and achieve independence. Your role will involve applying trauma-informed care principles and collaborating with various departments to ensure the best outcomes for customers. This fulfilling position offers the opportunity to make a significant impact in the lives of those facing complex needs, all while working in a supportive environment that values teamwork and personal growth.

Benefits

Full training in trauma-informed approaches

Job satisfaction in a rewarding role

Supportive team environment

Qualifications

• Experience working with homeless or socially excluded individuals is desirable.
• Understanding safeguarding issues is important.

Responsibilities

• Provide support and case management to people with multiple and complex needs.
• Work as part of a team to help customers achieve their goals.

Skills

Knowledge of issues affecting people with complex needs

Effective team worker

Sound decision-making skills

Ability to demonstrate the Alliance First Principle

Job description

Complex Needs Support Worker (Salary: 24043.50 - 24843.00 per annum), Full-Time; Mon - Fri, 9am - 5pm, Permanent

South West based charitable housing association BCHA was founded over 50 years ago with a mission to meet housing needs and end homelessness. We build and provide affordable, secure homes and support individuals to lead independent, fulfilling lives. Our work includes developing sites and supporting people with housing, learning, or living skills, grounded in equality, dignity, and respect.

Our team works within Derriford Hospital to support vulnerable and complex customers who are homeless, at risk of homelessness, or need support to maintain their tenancies. We collaborate with hospital departments to facilitate safe and appropriate discharges.

Position:

You will provide support and case management to people with multiple and complex needs, applying The Plymouth Alliance (TPA) principles. Experience working with homeless or socially excluded individuals and understanding safeguarding issues is desirable. You should have the energy and enthusiasm to deliver positive, trauma-informed care, making a real difference.

You will work as part of a team to support our customers, helping them achieve their goals and become more independent. Your positive attitude and calm, personable manner will contribute to a supportive environment, capable of handling challenging situations.

We offer:

• Work within a small, professional, supportive team
• Job satisfaction in a rewarding, challenging role
• Building trusting relationships with customers
• Full training in trauma-informed approaches, mental health, substance misuse, and accommodation services
• Liaising with external providers to access support services

You can add value as part of a dedicated team that fosters positive, respectful relationships with customers working towards independence.

Safer Recruitment:

Safeguarding is our priority. We follow strict safer recruitment procedures to prevent unsuitable applicants from employment. We are committed to safeguarding and expect all staff and volunteers to share this commitment.

Requirements:

• Knowledge of issues affecting people with complex needs and their wellbeing
• Ability to demonstrate the Alliance First Principle and One Common Goal
• Effective team worker, capable of working independently
• Sound decision-making skills
• Driver with access to own vehicle

Working hours:

9am - 5pm, Monday - Friday