Complex Needs Support Worker (Housing First) –part time - Exeter - 15 hours per week (Salary: £[...]

BCHA; Exeter; On-site; GBP 25,000 - 32,000; Full time

Job summary

An established industry player is seeking a Complex Needs Support Worker to join their dedicated team in Exeter. This role offers the chance to make a significant impact on the lives of individuals facing homelessness and other challenges. You will provide essential outreach and one-on-one support, helping customers navigate their journey towards independence. With a focus on building trusting relationships and a commitment to safeguarding, this position promises job satisfaction in a rewarding environment. Join a supportive team that values dignity and respect for all.

Benefits

Supportive team environment

Job satisfaction

Full training provided

Focus on building relationships

Qualifications

• Experience with homeless or socially excluded individuals is desirable.
• Ability to manage your own caseload and engage customers in support.

Responsibilities

• Provide outreach and one-to-one support to customers.
• Help customers move towards sustainable independent living.

Skills

Effective communication

Empathy

Organization

Resilience

Teamwork

Job description

BCHA is a diverse and growing specialist provider of housing, learning, and support services based in the South West. We support customers facing issues such as homelessness, domestic abuse, mental health challenges, and substance misuse. We value equality, dignity, and respect for every individual, and our doors are open to all.

Our services include assistance with accessing healthcare, maximizing income, budgeting, debt management, and other support services. We are offering an opportunity for a Complex Needs Support Worker to join our team for the Next Steps Accommodation Programme in Exeter. This role allows you to make a meaningful difference as part of a friendly, supportive, and professional team.

Position Details

While based at Morwenna Court in Exeter, the role requires travel to customers’ homes to provide outreach and one-to-one support. A key goal is to help customers move towards sustainable independent living.

Experience working with homeless or socially excluded individuals and a good understanding of safeguarding are desirable but not essential, as training will be provided. The emphasis is on personal qualities and attitude suitable for the role.

What We Offer

• A supportive, friendly, and professional team environment
• Job satisfaction in a rewarding and challenging role
• Opportunity to utilize experience in homelessness or related fields
• Focus on building trusting relationships with customers
• Full training in trauma-informed approaches, health management, substance misuse, and accommodation services

You will be part of a small team dedicated to fostering positive, respectful relationships with customers as they work towards independence.

Safer Recruitment and Safeguarding

BCHA prioritizes safeguarding children and adults. We follow safer recruitment procedures to prevent unsuitable candidates from employment and ensure fair treatment in compliance with legislation. We are committed to safeguarding and promoting the welfare of all individuals.

Minimum Requirements

• Prioritize the immediate needs of customers
• Self-motivated with the ability to manage your own caseload
• Engage customers in support planning
• Liaise with external providers to access resources
• Build professional relationships and work well within a team
• Maintain a positive, solution-focused attitude
• Be resilient, confident, calm, practical, and pragmatic
• Proactive, empathetic, and non-judgemental
• Effective communication, listening, and questioning skills
• Organized with good administrative and written skills
• Ability to drive to various locations in Exeter