Complex Needs Practitioner

Waythrough View All Jobs; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

27 days leave

Pension scheme

Life assurance

Extended sick pay

Birthday leave

Professional fees reimbursement

GP access 24/7

Recognition awards

Refer a friend £500

Cycle to work

Blue Light/Discounts

Will writing service

Job summary

Waythrough is seeking a compassionate Complex Needs Practitioner to join the Transitions Team in Birmingham, supporting young people aged 17-25 who may experience substance misuse, mental health difficulties and other complex needs.

You will work person-centred, build trusting relationships, deliver flexible, multi-agency interventions across the community, helping young people identify goals, reduce risk and develop resilience for positive outcomes.

Qualifications

• Experience in health or social care.
• Experience working with young people.
• Ability to work independently and as part of a team.
• Empathetic, non-judgemental approach with resilience.

Responsibilities

• Support young people using a person-centred and strengths-based approach.
• Identify goals, reduce risk and develop skills and resilience for positive outcomes.
• Support those with multiple risk factors including parental substance misuse.
• Work across the community and with multi-agency partners to respond to referrals.
• Build trusting relationships and provide tailored interventions.

Skills

Empathy

Communication

Relationship-building

Teamwork

Resilience

Job description

Are you passionate about supporting young people to overcome challenges, build resilience and achieve positive change?

We're looking for an energetic, confident and motivated Complex Needs Practitioner to join our Transitions Team in Birmingham, supporting young people aged 17-25 who may be experiencing substance misuse, mental health difficulties and a range of other complex needs.

This is an exciting opportunity to join a team where your work can make a genuine difference to young people as they navigate important transitions in their lives.

About the Role

As a Complex Needs Practitioner, you will work alongside young people using a person-centred and strengths-based approach, helping them to identify their goals, reduce risk and develop the skills and resilience they need to move towards positive outcomes.

You will support young people who may be experiencing multiple risk factors alongside substance use, including those who have been affected by a parent's substance misuse.

Working as part of the Transitions Team, you will build trusting relationships with young people and provide a range of interventions tailored to their individual needs. You'll work flexibly across the community and within multi-agency partnership settings, responding to referrals from a variety of services including health, social care, education and criminal justice.

Your work could include supporting young people with:

• Substance misuse and reducing associated risks
• Mental and emotional health
• Homelessness and housing instability
• Family relationships and family work
• Exploitation and vulnerability
• Physical health and wellbeing
• Education, social care and wider support needs
• Building resilience, independence and positive support networks

No two days will be the same, and you'll have the opportunity to work creatively with young people, families and partner agencies to find solutions that work for each individual.

We're looking for someone who is positive, resilient and confident, with the ability to build strong and meaningful relationships with young people who may have multiple and complex needs.

You'll be an enthusiastic self-starter who is comfortable working independently while also being a collaborative member of a wider team.

You will have proven experience within health or social care, ideally including experience of working with young people and supporting individuals experiencing mental ill health and/or substance misuse.

Most importantly, you'll bring empathy, energy and a genuine belief in the potential of young people to make positive changes in their lives.

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band., We value the people who make a difference every day.

Alongside meaningful work, you'll enjoy a comprehensive benefits package:

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days' annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.