Complex Needs Outreach Worker

Islington Council; London Borough of Islington; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Up to 31 days leave per year

Flexible working arrangements

Learning and development opportunities

London Living Wage

Local government pension scheme

Cycle to Work scheme

Local discounts at shops/restaurants

Job summary

Islington Council is seeking an experienced Street Population Coordinator to join the Street Population Team in London. You will outreach to rough sleepers, manage a caseload both on the street and in accommodation, and collaborate with multi-agency partners to help people move away from the street.

The role requires flexibility, strong organisational skills, and a proven ability to handle complex cases while working as part of a supportive team.

Qualifications

• Flexibility to adapt to changing circumstances and demands.
• Ability to prioritise emergency and complex cases.
• Strong diary management, accurate recording and support planning.
• Experience working with multi-agency partners.

Responsibilities

• Outreach in the community engaging with rough sleepers living on the street.
• Manage a caseload of clients on the street and in accommodation.
• Work within a multi-agency team to support people away from the street.

Skills

Flexible

Responsive

Organised

Team player

Support planning

Risk management

Job description

About The Role

Are you a compassionate person with experience supporting people with complex needs?

This is a great opportunity to join our Street Population Team at Islington Council. We are seeking an experienced and dedicated individual with a passion for transforming the lives of vulnerable members of the community.

Key Duties:

• Outreach in the community engaging with rough sleepers living on the street.


• Manage a caseload of clients both on the street and in accommodation.


• Work within a multi agency team to support people away from the street.

Skills and Experience

• Flexible - ability to adapt to changing circumstances and demands


• Responsive - ability to priorities emergency cases and complex cases


• Organised - ability to manage your own diary, accurate recording and support planning


• Team player- Joint working with internal and external partners


• Experience of support planning and managing risk.

For further information or for an informal conversation about the post, please contact:

Kevin Livingston- Street Population Coordinator, [e-mail]

Working for the team, service and our organisation

Islington is a place rich with diversity and culture. As a council our sense of purpose couldn’t beclearer: we serve. It’s in the logo. We are committed to challenging inequality in the boroughand as one of the largest employers we know that to look after the place and the planet, wehave to look after our people. Together we can change the future.

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive.

To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about.

Our offer to you

We are committed to challenging inequality in the borough and as one of the largest employers we know that to look after the place and the planet, we have to look after our people. Our staff benefits include:

• Up to 31 days leave per year, increasing to 36 days after five years of local government service


• A range of flexible working arrangements to maintain a healthy work-life balance, as well as a 35-hour working week


• Learning and development opportunities to maximise your potential


• Competitive pay and a commitment to paying all staff the London Living Wage at minimum


• Excellent local government pension scheme


• Cycle to Work scheme and discounted gym memberships


• Local discounts from restaurants, shops, health and beauty therapists, and more!

Please note:

Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Workforce Equality, Equity, Diversity and Inclusion Statement

We are dedicated to creating an inclusive and equitable workforce, where everyone is treated with dignity and respect. Our workforce strategy places equality, equity, diversity, and inclusion at the heart of everything we do, reaffirming our commitment to fostering a culture of inclusion. We strive to create an environment where all colleagues feel they belong and can safely express their thoughts, ideas, and challenges, without fear of judgement or discrimination.

We maintain a zero-tolerance approach to any unlawful discrimination, harassment, or victimisation on the grounds of any protected characteristics under the 2010 Equality Act, including but not limited to race, disability, sexual orientation, sex, religion and belief, age, gender reassignment, marriage and civil partnership, pregnancy, and maternity. Any incidents of discrimination will be promptly investigated and addressed in line with our HR policies to ensure a safe and inclusive environment for all colleagues.

We use data to identify and address disparities, ensuring that our policies and practices are transparent and impactful in promoting a diverse representation of backgrounds and perspectives at all levels of the organisation. We look at inequality through an intersectional lens, recognising that different aspects of someone’s identity can combine to create unique experiences of discrimination and disadvantage.

We know that advancing diversity and inclusion is a continuous journey, and we must listen to our colleagues and learn where we can further improve. We work closely with our Colleague Forums and Trade Unions, supported by active allies from our Corporate Management Team, to monitor and evaluate our practices, identify barriers, and empower colleagues to promote equality and inclusion in the workplace.

Every one of us has a role to play in making Islington Council a truly inclusive workplace. By living out our CARE (collaborative, ambitious, resourceful, and empowering) values every day and embedding the principles of equality, equity, diversity, and inclusion in our work, we can all actively contribute to empowering people and creating a more equal Islington.

Pre‑Employment Checks

Any offer of employment will be subject to the successful completion of required pre‑employment checks. These may include:

• Proof of address


• Evidence of any name changes (if applicable)


• Right to work in the UK


• Overseas criminal record check (if applicable)


• Satisfactory references


• Occupational Health clearance


• Evidence of professional qualifications or registrations


• DBS check at the appropriate level (if applicable)

Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment. Some posts are subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Disability Confident Scheme

Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.