Complex Needs Navigator - Rough Sleepers - Grade 8 (£38,934 - £40,755)

Your Croydon; Croydon; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading organization seeks a Complex Needs Navigator to engage with rough sleepers in Croydon. The role involves coordinating care, developing personalized action plans, and collaborating with various agencies to reduce street living while ensuring access to essential services. Ideal candidates will have experience with complex needs, strong communication, and a proactive approach to problem-solving.

Qualifications

• Experience with rough sleepers and substance misuse.
• Knowledge of multi-agency working with experience in meetings.
• Ability to build and maintain relationships.

Responsibilities

• Coordinate a solution-based approach for rough sleepers.
• Develop personalised action plans for complex clients.
• Ensure access to healthcare and support housing solutions.

Skills

Excellent communication

Negotiation skills

Advocacy skills

IT literacy

Job description

Contract Duration: 1 Year Fixed Term

We are looking for a Complex Needs Navigator to work with rough sleepers who are the furthest from support, accessing services and care act needs as required within Croydon's T1000 cohort.


You will focus on engaging with people who have a history of rough sleeping and substance misuse. You will have some experience of engaging with individuals with multiple and/or complex needs and demonstrate a determined approach to finding solutions.


About the role

· Coordinate and lead a solution-based approach, engaging Service Users in appropriate services moving them away from street-based living

· Carry a caseload of complex clients, developing personalised action plans working towards discouragement service will provide wraparound support to rough sleepers and will work directly with emergency accommodation to support the staff with this group of people.

· Participate in multi-agency initiatives to reduce the level of street activity

· Work closely with social care services, mental health teams & drug and alcohol teams

· Work proactively to ensure that Service Users have access to ongoing healthcare and seek to relieve rough sleeping altogether with housing led solutions

You will be part of a commissioning team that deliver various services and will be part of wider team strategies involving rough sleeping delivery

About you

· Experience of working with rough sleepers with substance misuse, alcohol misuse, mental health issues and complex needs.

· Knowledge and experience of multi-agency working with experience of facilitating multi-agency meetings

· Excellent communication, negotiation, and advocacy skills

· Be able to build and maintain relationships with a wide range of services

· Can work autonomously as well as part of a team

· Good levels of IT literacy, including the ability to use IT systems including MS Office applications

To view the role profile pleaseclick here

Closing date: Friday 20th June 2025 @11:59pm

Equal Opportunities and Safeguarding Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment. The Successful candidate will be subject to a DBS check

Additional Information