Complex / Multi-track Claims Handler

Direct Line Group Careers; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Complex / Multi-track Litigator to join their Personal Injury Team. This full-time role involves managing high-value personal injury claims, providing legal advice, and ensuring clients receive fair treatment throughout the claims process. You will work in a hybrid model, balancing home and office work, while enjoying a supportive environment that values diversity and inclusion. With excellent benefits, including performance bonuses and flexible working options, this position is perfect for experienced legal professionals looking to make a significant impact in their field.

Benefits

Up to 10% annual performance-based bonus

9% Private Pension

50% off home, motor and pet insurance

Free travel insurance

Green Flag breakdown cover

Additional optional Health and Dental insurance

EV car scheme

Generous holiday allowance

Buy as you earn share scheme

Employee discounts and cashback

Qualifications

• Proven track record in handling complex personal injury claims.
• Strong understanding of legal procedures and protocols.

Responsibilities

• Manage a caseload of complex personal injury claims professionally.
• Negotiate settlements and draft necessary legal documents.

Skills

Claims handling

Personal injury law

Negotiation skills

Legal research

Communication skills

Attention to detail

Education

Legal Executive or Solicitor

Experience in law firm environment

Tools

Case Management System

Job description

About us:

Everyone deserves access to justice. That’s why, at DLG Legal Services, we’ve made it our mission to make quality legal services affordable and accessible. We tackle everything from inheritance, personal injury, and property claims to contract and insurance disputes, keeping our customers at the heart of everything we do. You can find more details about DLG Legal Services on our website.

We currently have an exciting new opportunity to join our Personal Injury Team as a Complex / Multi-track Litigator. This is a permanent and full-time position, that can be based from our Bromley or Leeds office (hybrid working).

What you’ll be doing:

Reporting to the PI Litigation Team Leader, you will be handling a caseload of complex and/or high-value Claimant Personal Injury claims, representing DLG Legal Services in the conduct of client matters in providing legal advice and assistance in a professional manner, in accordance with internal procedures and acting as an ambassador to the organisation.

• Managing a client’s claim by using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately.
• Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required. Collating and reviewing the evidence to assess prospects of the claim succeeding on its merits. Assessing the likely value of the claim for personal injury and recoverability of financial losses taking advice from Counsel if necessary.
• Ensuring clients are provided the correct legal advice. Where appropriate, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times.
• Negotiating settlement on the best possible terms for the Client ensuring that instructions are complied with or taken at the necessary points. Ensuring that the legal expenses provider is kept updated at all key stages.
• Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing.
• Instructing counsel as necessary, drafting the brief and checking costs statements.
• Identifying, owning and managing the risks involved in running our business appropriate to the role, in line with the relevant risk framework and in compliance with all DLG Legal Services policies and procedures, The Solicitors Accounts Rules and the SRA Code of Conduct at all times.
• Ensuring good working relationships with team-mates, team leader, management and administrative staff as well as maintaining a good working relationship with suppliers, external organisations and the work-source.
• Supporting the strategic development of the department and firm by developing best practice and the client experience through continuous improvement initiatives.

What we’re looking for:

• Experienced Claims handler, Legal Executive or Solicitor.
• Previous experience of personal injury claims handling in a law firm environment is essential.
• Knowledge of the Pre Action Protocol, the Court Procedure Rules (CPR) and Practice Directions as well as awareness of the Fatal Accidents Act, other statutes and changes in the law.
• Experience of using a Case Management System.
• Experience of dealing with EL/OL/PL & RTA claims.
• Knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g. Lawtel, Ogden tables.
• Ability to communicate efficiently with clients by telephone and written communication.
• Proven track record of achieving targets.
• Ability to work under pressure with attention to detail and manage time effectively.

What we’ll give you:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office working, varying with the nature of your role. Core benefits include:

• Up to 10% annual performance-based bonus.
• 9% Private Pension.
• 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover.
• Additional optional Health and Dental insurance.
• EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
• Generous holiday allowance.
• Buy as you earn share scheme.
• Employee discounts and cashback.
• Plus many more.

Ways of Working: Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here.

Life at Direct Line Group:

Direct Line Group is an equal opportunity employer. We value diversity and we're committed to making DLG a truly inclusive place to work.

We recognise and embrace that people work in different ways and we'll always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know you're more than a CV, and the things that make you, you, can bring real potential to DLG.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

#LI-PK1 #Hybrid