Complex / Multi-track Claims Handler

Direct Line Group; Bromley; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Direct Line Group, recherche un Claims Handler complexe pour son équipe de Personal Injury à Bromley. Vous serez responsable de la gestion des réclamations, offrant des conseils juridiques tout en maintenant des relations solides avec les clients. Ce poste offre un environnement de travail hybride et de nombreux avantages pour favoriser l'équilibre entre vie professionnelle et vie privée.

Benefits

Bonus annuel jusqu'à 10%

50% de réduction sur les assurances habitation, auto et animale

Assurance santé et dentaire optionnelle

Économie d'impôts sur le leasing d'une voiture électrique

Programme d'actions à acheter

Réductions et remises pour employés

Qualifications

• Expérience en gestion des réclamations de blessures personnelles.
• Connaissance des règlements courts et du Protocole de pré-action.

Responsibilities

• Gérer un portefeuille de réclamations de blessures personnelles complexes.
• Conseiller les clients et négocier des règlements.

Skills

Communication efficace

Gestion du stress

Négociation

Tools

Case Management System

Job description

Social network you want to login/join with:

Complex / Multi-track Claims Handler, Bromley

col-narrow-left

Client:

Direct Line Group

Location:

Bromley, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

3c5bf4e56190

Job Views:

5

Posted:

29.06.2025

Expiry Date:

13.08.2025

col-wide

Job Description:

About us:

DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining the Legal Services team you’ll be working in a place where empathy meets expertise. Within our own dedicated law firm, our diversely talented team support and guide customers through life’s toughest moments. It’s a fast-paced and collaborative working environment but our comprehensive training and tools will help ensure you’re ready for the challenge. You can find more details about DLG Legal Services on our .

We currently have an exciting new opportunity to joinour Personal Injury Team as a Complex / Multi-track Litigator. This is a permanent and full-time position, that can be based from our Bromley or Leeds office (hybrid working).

What you’ll be doing:

Reporting to PI Litigation Team Leader, you will be handling a caseload of complex and / or high value Claimant Personal Injury claims, representing DLG Legal Services in the conduct of client matters in providing legal advice and assistance in a professional matter, in accordance with internal procedures and acting as an ambassador to the organisation.

Managing a client’s claim by using the firm’s technical process and accurately documenting each activity that has taken place and ensuring time is recorded accurately.

Completing all necessary investigations into the circumstances of the incident and the value of the client’s claim, carrying out legal research as required.Collating and reviewing the evidence to assess prospects of the claim succeeding on it’s merits. Assessing the likely value of the claim for personal injury and recoverability of financial losses taking advice from Counsel if necessary.

Ensuring clients are provided the correct legal advice. Where appropriate, managing clients’ expectations, explaining decisions and the steps in the claims process clearly and succinctly, and ensuring clients are treated fairly at all times.

Negotiating settlement on the best possible terms for the Client ensuring that instructions are complied with or taken at the necessary points. Ensuring that the legal expenses provider is kept updated at all key stages.

Drafting the necessary documents to issue court proceedings, comply with court directions, draft statements and ready the file for a final court hearing.

Instructing counsel as necessary, drafting the brief and checking costs statements.

Identifying, owning and managing the risks involved in running our business appropriate to the role, in line with the relevant risk framework and in compliance with all DLG Legal Services policies and procedures, The Solicitors Accounts Rules and the SRA Code of Conduct at all times.

Ensuring good working relationships with team-mates, team leader, management and administrative staff as well as maintaining a good working relationship with suppliers, external organisations and the work-source.

Supporting the strategic development of the department and firm by developing best practice and the client experience through continuous improvement initiatives.

What we’re looking for:

Experienced Claims handler, Legal Executive or Solicitor.

Previous experience of personal injury claims handling in law firm environment is essential

Knowledge of the Pre Action Protocol, the Court Procedure Rules (CPR) and Practice Directions as well as awareness of the Fatal Accidents Act, other statutes and changes in the law.

Experience of using a Case Management System

Experience of dealing with EL/OL/PL & RTA claims

Knowledge of JC Guidelines for the assessment of general damages in personal injury cases and understanding and ability to research different resources e.g Lawtel, Ogden tables,

Ability to communicate efficiently with clients by telephone and written communication

Proven track record of achieving targets

Ability to work under pressure with attention to detail and manage time effectively

What we’ll give you:
We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office working, varying with the nature of your role. Core benefits include:

Up to 10% annual performance based bonus

50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover

Additional optional Health and Dental insurance

EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.

Buy as you earn share scheme

Employee discounts and cashback

Plus many more

Ways of Working: Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office

We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like — and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.

Be yourself

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.