Complex Discharge Coordinator

NHS; London Borough of Harrow; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in London is seeking a Complex Discharge Coordinator to enhance patient discharge processes. This role involves working closely with patients, families, and healthcare professionals to ensure smooth transitions from hospital to home. Candidates should have a relevant degree and experience in discharge planning and multidisciplinary teamwork.

Qualifications

• Experience of discharge planning within the acute setting.
• Previous experience of working within a multidisciplinary team.
• Experience in the management of change within teams.

Responsibilities

• Be responsible for optimizing hospital bed utilization and reducing length of stay.
• Coordinate meetings with patients, families, and community agents.
• Facilitate joint working partnerships between Primary and Secondary Care.

Skills

Problem solving

Excellent communication

Ability to deal with conflict

Education

Degree qualification or proven ability of working to a degree level

Evidence of formal/informal management training

Job description

Go back London North West University Healthcare NHS Trust

Complex Discharge Coordinator

The closing date is 23 May 2025

The role is an integral part of the patient experience and journey in the hospital. The role acts as a main point of contact for patients and their family along with multiple partners to ensure the appropriate care plan is in place for discharge.

The aim is to remove barriers prior to discharge, aiming home first using a strength based approach.

This role is primarily for Northwick Park Hospital, but the employee will need to remain flexible to cover cross-site when needed

Main duties of the job

Be responsible to optimise hospital bed utilisation and reduce the length of stay by ensuring the timely, safe transfer/discharge of patients to the most appropriate and agreed environment. This will include monitoring the transfer of patients to non-acute rehabilitation centres and facilitating delayed transfers of care.

Instigate and co-ordinate meetings with patient, family/carers and community agents and facilitate joint working partnership between Primary and Secondary Care.

• Coordination with multiple professionals
• Organisation and planning ahead
• Managing relationships and communication with multiple partners
• Proactive thinking and coordinating

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education/ Qualifications

• Degree qualification or proven ability of working to a degree level with relevant experience in the NHS/Social Services
• Evidence of formal/informal management training e.g. disciplinary/grievance, recruitment and retention, managing absence, finance and budget management
• Evidence of theoretical knowledge and practical experience in a wide variety of specialist issues such as social law, immigration and continuing care rights

Knowledge

• Experience of discharge planning within the acute setting
• Previous experience of working within a multidisciplinary team
• Experience of working with older people and their specific needs
• Experience in the management of change within teams

Skills, Abilities and Attributes

• Ability to problem solve and make decisions
• Excellent communication and documentation skills are pivotal to this role
• Ability to deal with conflict and stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

London North West University Healthcare NHS Trust