Complex Credit Hire File Handler

Davies; Bolton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the claims management sector is seeking a Complex Credit Hire File Handler in Bolton. The successful candidate will manage high-value credit hire claims with responsibilities including legal research and negotiations. With an emphasis on client service, this position offers significant opportunities for professional growth and a supportive work environment.

Benefits

25 days holiday per year

Simply Health Care Cash Plan

Gym flex

Davies Incentive Plan

Qualifications

• Experience of litigation and handling Credit Hire files required.
• Good telephone negotiation skills.
• Ability to remain calm under pressure.

Responsibilities

• Manage DA & NDA credit hire files under supervision.
• Perform legal research and undertake telephone negotiations.
• Draft defenses and deal with court processes.

Skills

Negotiation

Communication

Decision Making

IT Skills

Time Management

Education

5 GCSEs or equivalent

Degree / LPC

Job description

Complex Credit Hire File Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

Are you skilled in navigating credit hire claims and passionate about delivering outstanding client service? If so we are looking for a talented Credit Hire handler to join our fast paced, supportive team.

This role offers an excellent opportunity to join a dynamic team dealing with delegated (DA) & non-delegated authority (NDA) claims. These claims may consist of indemnity disputes and will vary in value up to £50,000. The handler will be responsible for carrying extensive investigations in to the reasonableness of the claim being brought from a technical stand point.

Some cases may involve a Personal Injury element which will also be handled by the Complex Credit Hire File Handler.

Benefits:

• 25 days holiday per year which increases with level of service(opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• Gym flex*
• Access to Online Discount Sites

Key Accountabilities

• The role will involve dealing with a caseload of DA & NDA credit hire files under the supervision of a Technical Supervisor. Instructions are received at varying stages of the claim process and so a full knowledge of handling RTA claims through to conclusion via a court hearing is necessary.

The main aspects of the role will involve:

• Review and analysis of files throughout the life of the case, and in accordance with the client guidelines
• Develop and maintain client relationships, always keeping the client at the heart of every decisions
• Formulating an initial strategy for approval by Technical Supervisor.
• Legal research
• Undertaking telephone negotiations with third party Solicitors
• Liaising with the insured and insurers where necessary
• Ensuring ‘actions’ are carried out as per the task list within the Case Management System
• Accurately recording time
• Accurately completing the dispute resolution process
• Processing bills
• Ensuring all files are kept within ISO 9001 guidelines
• To ensure compliance with the SRA Standards & Regulations
• Adhere to the Keoghs Values
• Ability to work in target driven environment

The role will also involve an understanding of the court process, to include:

• Drafting defences
• Completing allocation questionnaire’s
• Dealing with disclosure and exchange of evidence
• Completing listing questionnaire’s
• Completing pre-trial checklists
• Instructing Counsel
• Drafting CPR Part 18 questions
• Drafting CPR Part 35 questions
• Drafting Counter schedules

Working Hours

35 hours per week

Monday – Friday 9am – 5pm with 1 unpaid hour for lunch.

Experience, Skills and Qualifications

Essential:

• Experience of litigation and handling Credit Hire files is essential with evidence of managing own case load and/or assisting on high value cases.
• Education - at least 5 GCSEs or equivalent are essential and a degree / LPC is preferable
• Ability to use own initiative
• Ability to plan and prioritise workloads
• Excellent listening and verbal communication skills
• Good telephone negotiation skills
• Ability to follow work processes and keep to Strategy
• Ability to recognise when sensitivity and tact are required
• Ability to make decisions
• Ability to remain calm under pressure
• Good IT skills including Word, Outlook, and experience of a Case Management System preferred
• Adhere to the Keoghs Values

Desirable:

• Experience of handling PI claims

Values

Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our values are at the heart of everything we do;

Keoghs values

We are connected

We are Dynamic

We are Innovative

We succeed together

Benefits

• Davies Incentive Plan
• 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
• Simply Health Care Cash Plan
• WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
• Death In Service – after 1 years’ service
• Pension Contribution based 5% Employee / 3% Employer
• Cycle to Work Scheme*
• Tech Scheme*
• Season Ticket Loan*
• Gym Flex*
• Access to Online Discount Sites
• Discounted Gourmet Society Membership
• Discounted Tickets for Merlin Attractions nationwide
• Discounts at local retail outlets

*after successfully completing probation