Complex Commercial Account Handler

Brown & Brown, Inc.; Gillingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance brokerage firm in Gillingham is seeking a Commercial Account Handler to provide technical and administrative support to Account Executives. The ideal candidate has over 2 years of experience in commercial insurance, excellent customer service skills, and a strong understanding of the industry. The role involves managing client accounts, coordinating new business inquiries, and preparing renewal reports. Competitive salary and benefits package offered.

Benefits

Competitive salary package

Joint Pension contribution scheme

Salary Sacrifice options for dental and healthcare

Discounts for restaurants, cinema, retailers

Cycle to work scheme

Health & Wellbeing programme

Casual dress code

Performance-related bonus

Annual leave increases with service

Qualifications

• At least 2+ years commercial insurance experience in broking or underwriting.
• Ability to handle new business enquiries, renewals, and midterm adjustments.
• Excellent understanding of Commercial Insurance products.

Responsibilities

• Support Account Executives in achieving New Business and Renewal targets.
• Manage prospect pipeline and client relationships.
• Prepare detailed Renewal Review reports for clients.

Skills

Customer service skills

Negotiation skills

Broking and market awareness

Ability to handle new business enquiries

Education

Commercial insurance experience (2+ years)

Tools

Acturis insurance broking software

Job description

Your position as Commercial Account Handler (Broking Support) is an important role in providing technical, customer relationship and administrative support to a nominated Account Executive (AE) and the wider Team. In this role you will be responsible for handling commercial and more complex risks for clients across a range of industries and their cross-class commercial insurance needs.

You will deal with existing business and new business broking opportunities whilst also having the opportunity to visit clients. Servicing client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation.

Recent experience of working as an Account Handler is required and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness. This is a good long-term opportunity that will suit an experienced Broker/Account Handler with good cross-class commercial insurance knowledge and looking for the next step or to take on wider responsibilities.

The day to day:

• Work with Account Executives in achievement of their New Business and Renewal targets through proactive administration and customer support of the AE.
• Proactively support AE's through management of their prospect pipeline, provide profiling support to AE on prospects through use of telephone, other media and by accessing information within the public domain.
• Be aware of current New Business appointments and undertake some pre-visit fact-finding on behalf of the AE. This will include research of Credit Safe, Google, website etc. and produce documentation in agreed format.
• In advance of new business visit obtain quotations for possible up-sales (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services).
• Make client renewal appointments on behalf of the AE and accompany them on approximately 1 or 2 a month to enhance client relationship.
• Prepare detailed Renewal Review reports on behalf of the AE and obtain current claims experience where needed.
• Obtain quotations for agreed 'up-sales' (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) and include in review document.
• Broking New Business or Renewals to the market in agreement with AE strategy preparing a comprehensive and high-quality business submission document.
• Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers and other third parties in a professional and timely manner involving the relevant AE if necessary due to technical nature or relationship issue.
• Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms.
• Liaise with insurers and other third parties regarding the administration of client's insurance needs.
• Provide high-level administration and customer support to another colleague on occasions, as directed by the Commercial Administration Team leader.

Requirements:

• Requirement of at least 2+ years commercial insurance experience either broking or underwriting.
• Ability to handle new business enquiries, renewals and midterm adjustments of various insurance policies.
• Excellent understanding of Commercial Insurance products and insurance options.
• Acturis insurance broking software knowledge is an advantage.
• Commitment to progress towards Cert CII.

Benefits:

• Competitive salary package & benefits.
• Joint Pension contribution scheme.
• Salary Sacrifice options including dental and healthcare.
• Discounts site for restaurants, cinema, retailers.
• Cycle to work scheme.
• Health & Wellbeing programme.
• Casual dress code in office.
• Performance-related bonus.
• Annual leave that rises with length of service.