Complex Commercial Account Handler

001 Brown & Brown, Inc; Gillingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading insurance brokerage in Gillingham is seeking an experienced Commercial Account Handler to provide broking support and manage client accounts. In this vital role, you will handle complex risks and support Account Executives in achieving their business targets. Candidates should have at least 2 years of commercial insurance experience and strong customer service skills. The company offers a competitive salary package, benefits, and a supportive work environment.

Benefits

Competitive salary package

Joint Pension contribution scheme

Salary Sacrifice options

Discounts for restaurants and retailers

Cycle to work scheme

Health & Wellbeing programme

Performance related bonus

Annual leave that rises with length of service

Qualifications

• At least 2+ years commercial insurance experience either broking or underwriting.
• Ability to handle new business enquiries, renewals, and midterm adjustments.
• Excellent understanding of Commercial Insurance products.

Responsibilities

• Support Account Executives in achieving their New Business and Renewal targets.
• Deal with incoming enquiries from clients, insurers, and other third parties.
• Prepare detailed Renewal Review reports.

Skills

Commercial insurance knowledge

Customer service skills

Negotiation skills

Broking awareness

Education

Cert CII commitment

Tools

Acturis software knowledge

Job description

Complex Commercial Account Handler page is loaded

Complex Commercial Account Handler

Apply locations Gillingham, England, United Kingdom time type Full time posted on Posted Yesterday job requisition id R25_0000000385

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Title: Commercial Account Handler – Complex Commercial
Location: Gillingham (Dorset)
Salary: Negotiable + Benefits

Overview:

We are currently looking for an experienced Commercial Account Handler to join the experienced team based out of the Gillingham (Dorset) office.

Your position as Commercial Account Handler (Broking Support) is an important role in providing technical, customer relationship and administrative support to a nominated Account Executive (AE) and the wider Team.

In this role you will be responsible for handling commercial & and more complex risks for clients across a range of industries and their cross class commercial insurance needs. You will deal with existing business and new business broking opportunities whilst also having the opportunity to visit clients. Servicing client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Recent experience of working as an Account Handler is required and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness.

This is a good long term opportunity that will suit an experienced Broker/Account Handler with good cross class commercial insurance knowledge and looking for the next step or to take on wider responsibilities.

The day to day:

• Work with Account Executives in achievement of their New Business and Renewal targets through proactive administration and customer support of the AE.
• Proactively support AE’s through management of their prospect pipeline, provide profiling support to AE on prospects through use of telephone, other media and by accessing information within the public domain.
• Be aware of current New Business appointments and undertake some pre visit fact finding on behalf of the AE. This will include research of Credit Safe, Google, website etc. and produce documentation in agreed format
• In advance of new business visit obtain quotations for possible up sales (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services)
• Make client renewal appointments on behalf of the AE and accompany them on approximately 1 or 2 a month to enhance client relationship
• Prepare detailed Renewal Review reports on behalf of the AE and obtain current claims experience where needed
• Obtain quotations for agreed ‘up sales’ (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) and include in review document
• Broking New Business or Renewals to the market in agreement with AE strategy preparing a comprehensive and high quality business submission document.
• Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers and other third parties in a professional and timely manner involving the relevant AE if necessary due to technical nature or relationship issue.
• Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms
• Liaise with insurers and other third parties regarding the administration of client’s insurance needs.
• Provide high level administration and customer support to another colleague on occasions, as directed by the Commercial Administration Team leader

What’s on offer:

• Competitive salary package & benefits
• Joint Pension contribution scheme
• Salary Sacrifice options including dental and healthcare
• Discounts site for restaurants, cinema, retailers
• Cycle to work scheme
• Health & Wellbeing programme
• Casual dress code in office
• Performance related bonus
• Annual leave that rises with length of service

Your Experience:

• Requirement of at least 2+ years commercial insurance experience either broking or underwriting
• Ability to handle new business enquiries, renewals and midterm adjustments of various insurance policies
• Excellent understanding of Commercial Insurance products and insurance options
• Acturis insurance broking software knowledge is an advantage
• Commitment to progress towards Cert CII

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

About Us

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience and delivering results. With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed and are committed to always doing what is right. With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage. We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers. Everything we do is about the greater “WE”—never “me.”While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.