Complex Claims Technician

Pro Global; Horsham; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Pro Insurance is seeking a Complex Claims Technician to manage asbestos-related disease cases. The ideal candidate will possess strong claims handling skills, effective communication abilities, and knowledge of relevant legislation, working in a hybrid model with a focus on client relationship management.

Qualifications

• Good background in EL/PL disease claims including Lung Cancer and Mesothelioma.
• Ability to work towards Service Level Agreements.
• Strong relationship building skills.

Responsibilities

• Handle a caseload of asbestos-related disease claims.
• Liaise with solicitors and brokers.
• Maintain accurate records for auditing and regulatory purposes.

Skills

Claims Handling

Effective Communication

Stakeholder Relationship Management

Knowledge of Legislation

Coaching/Mentoring

Adaptability

Education

Claims Handling Authority/Licence

Job description

Pro Insurance currently has a new opportunity for a Complex Claims Technician to join our Complex Claims Team.

Pro currently operates a hybrid working model and the majority of this role will be working from home with travel to one of our EL/PL hubs in Glasgow, Liverpool or Horsham once a week and other locations as and when required.

Purpose of Role:

• Reporting to the Claims Manager, the Claims Technician will handle a caseload of asbestos-related disease and other respiratory claims, to include the following:-
  • Mesothelioma
  • Lung Cancer
  • Asbestosis
  • Diffuse Pleural Thickening
  • Other respiratory claims
• Managing all diaries and post within the agreed SLAs
• Liaising with solicitors and brokers
• Developing effective business relationships internally and externally
• Maintain accurate records for auditing and regulatory purposes
• Identifying potential fraud
• Proactively support the team in their achievements and overall business objectives
• Provide technical advice and guidance to external clients
• Oversight of PLF in respect of any litigated claims to ensure the case strategy is appropriate
• Contribute to projects relevant to the sub vertical
• Strengthen Client Relationships
• Represent Pro in a Professional manner to both peer and potential marketplace acquaintances

Knowledge and Skills required:

• Good background in EL/PL disease claims including: Lung Cancer, Mesothelioma, and other asbestos-related claims
• Ability to work towards Service Level Agreements
• Effective communication and key stakeholder relationship management skills
• Knowledge of claims handling and impacting legislation in respect of asbestos-related disease claims
• Claims Handling Authority/Licence appropriate to the work type
• Adaptable to change
• Strong relationship building skills and a professional and approachable manner
• Coaching/Mentoring skills
  

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The Company

Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.

We work with clients to identify changes needed to improve their business processes, minimise operating overheads and implement the controls required to meet new regulations, delivering tailored solutions to meet clients’ needs.

Our UK offices are in Gloucester, Glasgow, Liverpool, Horsham and central London. We are also a global company with offices in the United States, Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office.

We provide expert support in the areas of underwriting, claims management, financial and technical accounting, and risk and auditing, utilising the best technology available on the market and adopting a proactive approach.