Complex Claims Adjuster (12-month FTC)

AIG; Croydon; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated claims professional to support their Personal Accident Claims function. This role involves managing complex claims, ensuring compliance with legal frameworks, and delivering exceptional customer service. The ideal candidate will possess strong communication skills and a keen attention to detail, contributing to a culture of fairness and integrity. Join a forward-thinking organization that values diversity and invests in the well-being of its employees through a comprehensive benefits package. If you are passionate about making a positive impact and have the skills to excel in claims management, this opportunity is perfect for you.

Benefits

Comprehensive benefits package

Professional development opportunities

Volunteer Time Off

Matching Grants Programs

Qualifications

• Experience in handling Accident & Health claims is essential.
• Strong communication and negotiation skills are a must.

Responsibilities

• Investigate complex claims and ensure compliance with policy conditions.
• Promote fair treatment of customers in claims handling.

Skills

Accident & Health claims experience

Policy language skills

Legal/regulatory knowledge

Strong verbal communication

Strong written communication

Time management

Attention to detail

Customer service skills

Negotiating skills

Job description

Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

What you need to know:

• To actively support the Personal Accident Claims function in attaining its objectives through the proactive assessment and management of genuine claims with the agreed settlement authority limit.
• Contribute to the department achieving its overall objectives through ensuring delivery of a customer focused service whilst operating within a legal regulatory framework.

Duties & Responsibilities:

• Handle and investigate all complex claims that have been allocated in accordance with agreed internal service levels, best practice requirements and against policy conditions.
• Develop and maintain technical and soft skills to enable accurate assessment and reserving of complex claims in accordance with specific best guidelines and specified authority limit.
• Promote compliance with best practice for all aspects of claims assessment within personal accident adhering to the specific procedures and processes that are applicable to Corporate and Direct policies.
• Actively promote and demonstrate the principles of Treating Customers Fairly in claims handling. Reinforce the FCA and internal Complaints procedures and the application in dealing with disputed claims.
• Proactively identify and review suspect/fraudulent claims using the key fraud indicators.

What we’re looking for:

• Previous Accident & Health or Personal Accident claims experience.
• Policy language skills enabling accurate and consistent policy wording interpretation.
• A basic knowledge of legal/regulatory and litigation procedural requirements.
• Strong verbal and written communication skills.
• Time management – ability to handle multiple priorities, organize work and meet deadlines.
• Attention to detail and the ability to problem solve.
• Strong customer service and negotiating skills.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

CL - Claims American International Group UK Limited, Ireland Branch & AIG Europe S.A. (Ireland Branch)