Complex Case Manager

NHS; Coventry; On-site; GBP 46,000 - 53,000; Full time

Job summary

The NHS is hiring a Clinical Assessor Manager (RMN) to lead their Continuing Healthcare team in Coventry. This role is essential for ensuring high standards in clinical assessments and care management, requiring strong leadership and extensive clinical expertise.

Qualifications

• Essential: RMN Qualification, Registered Mental Health Nurse.
• Desirable: CHC Experience.

Responsibilities

• Lead and manage the Nurse Assessors team.
• Conduct Quality Assurance of assessments.
• Ensure high standards in patient care.
• Participate in recruitment and team development.

Skills

Leadership

Clinical Expertise

Healthcare Delivery

Patient Care

Education

RMN Qualification

Job description

Job summary

As a senior leader within our NHS Continuing Healthcare (CHC) team, the role of the Clinical Assessor Manager (RMN) is pivotal in ensuring that clinical assessments and healthcare management are executed with the highest standards of professionalism and care. This role requires a combination of strong leadership, deep clinical expertise, and a proactive approach to healthcare delivery, ensuring patient care is personalised, effective, and seamlessly integrated with broader healthcare objectives.

Main duties of the job

1. Lead and line manage all Nurse Assessors (Band 6), providing guidance on applying Continuing Healthcare eligibility criteria to determine individual healthcare needs and eligibility for fully funded Continuing Health Care and NHS Funded Care.
2. Carry out verification and Quality Assurance of all DSTs and Review Assessments.
3. Support S117 clients currently managed under Coventry and Warwickshire Partnership Trust (CWPT).
4. Liaise with the ICB DOLs Team to provide clinical information as required and update the Clinical Commissioning Manager on progress.
5. Undertake Band 7 duties to meet the assessed needs of patients receiving NHS Continuing Care funding, working collaboratively with stakeholders.
6. Coordinate and ensure a timely dispute resolution process, leading Level 1 disputes and escalating unresolved issues to Level 2 where the Clinical Commissioning Manager will take over.

About us

Coventry & Warwickshire Integrated Care System is a collaboration of NHS trusts, commissioners, and local authorities working together to deliver high-quality care that supports our communities to live well, stay independent, and enjoy life.

There's never been a better time to join our team. We aim to empower staff across our system, both clinical and non-clinical, to help people progress and develop their skills and expertise.

Details

• Date posted: 18 June 2025
• Pay scheme: Agenda for change
• Band: Band 7
• Salary: £46,148 to £52,809 per annum
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 105-7270719
• Job locations: Parkwayside House, Quinton Road, Coventry, CV1 2NJ

Job responsibilities

• Leadership in Clinical Assessments: Lead a skilled team of Clinical Assessors, ensuring meticulous application of the CHC framework to determine patient eligibility and care standards.
• Optimisation of Team Performance: Manage and enhance team performance by leveraging individual strengths and fostering collaboration for high-quality patient outcomes.
• Safety and Effectiveness in Patient Care: Maintain high standards of patient care, ensuring all processes are safe, effective, and contribute positively to patient outcomes.
• Recruitment and Team Development: Participate in recruiting new team members, ensuring candidates meet high standards, and provide ongoing supervision and support for professional growth.
• Education and Compliance: Keep team members updated with mandatory training and personal development; lead educational initiatives on clinical practices and compliance.

Person Specification

Essential: RMN Qualification, Registered Mental Health Nurse

Desirable: CHC Experience

Additional requirements

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure and Barring Service check is required.

Applicants must hold current UK professional registration. For more info, see NHS Careers website.

Employer details

Employer: NHS Coventry & Warwickshire Integrated Care Board

Address: Parkwayside House, Quinton Road, Coventry, CV1 2NJ

Website: https://www.happyhealthylives.uk/integrated-care-board/