Complex Care Coordinator

Routes Healthcare; Manchester; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading healthcare provider is seeking a 'Complex Care Coordinator' in Denton, Greater Manchester, to ensure quality care for clients. This full-time, permanent role involves coordinating care visits, managing staff, and ensuring compliance with regulations. Join a passionate team dedicated to making a positive impact in the community.

Benefits

25 days holiday plus additional bank holidays

Employee Assistance Program for wellbeing and financial support

Pension Scheme

Attractive bonus based on service performance

Qualifications

• Passionate about putting people first.
• Understanding of CQC regulations.
• Willingness to participate in on-call duties.

Responsibilities

• Coordinate care delivery using the scheduling system.
• Maintain regular contact with clients for person-centered care.
• Manage on-call duties on a rotating basis.

Skills

Organizational skills

Time management skills

Communication skills

Education

NVQ in Health and Social Care

Job description

Quick Snapshot:

Job Title: Complex Care Coordinator

Location: Denton, Greater Manchester

Salary: Up to 26K (+ On Call Payments and Bonus)

Contract: Full-Time, Permanent

Are you looking for a rewarding job where you can make a difference in people's lives? Then, being a Complex Care Coordinator might be the role for you! You will play a pivotal role in scheduling and coordinating care visits to ensure our clients receive the best quality care when they need it.

A little about us

We like to think of Routes as an incredible team of people from all walks of life, working together with one thing in common: we all care about making a difference. And that's not just for our clients but for our workers too.

For the last 15 years at Routes, we have been taking pride in what we do: delivering high standards of care that prioritize people's wants and needs, allowing them to live the way they choose in the comfort of their home.

If this sounds like a team you'd like to be part of, we're already on to a winner. But how about we sweeten the deal a little more?

We want to help you flourish in your career — Routes provides the tools so you can focus on what truly matters: delivering good care to your community.

What does this mean?

• Centralized support teams to keep things running smoothly behind the scenes. HR, Payroll, Quality, and Marketing, to name a few.

• Our in-house recruitment team to ensure you have the staff you need. We pride ourselves on recruiting our own people and have zero agency use.

• Routes Academy, which ensures the team is highly trained and offers opportunities for career progression and development.

• We recently introduced Digital Care Plans, making our operations more efficient.

• Speaking of digital — we also have our own friendly IT team ready to assist with any IT needs.

And of course, a few extra perks like:

• Wellbeing and financial support through our Employee Assistance Program (EAP).

• 25 days holiday, additional bank holidays, and an extra day off for your birthday.

• Saving for your future with our Pension Scheme.

• A competitive salary plus an attractive bonus based on service performance.

• A fun, friendly, and supportive workplace (we have many great personalities!).

So, what do you think? If you're interested in joining Routes as a Complex Care Coordinator in Denton, here's what we're looking for:

• Someone passionate about putting people first.

• Organizational and time management skills.

• An understanding of CQC regulations.

• Superb communication skills, with the ability to coordinate a team of healthcare workers.

• An NVQ in Health and Social Care would be a big bonus.

• Willingness to participate in on-call duties.

Your typical day-to-day will include:

• Coordinating care delivery using our scheduling system.

• Adapting to schedule changes, including staff availability and new clients.

• Ensuring healthcare workers attend staff meetings, supervisions, and training within CQC-required timescales.

• Collaborating with your Service Manager and Complex Case Managers to deliver high-quality care.

• Maintaining regular contact with clients and ensuring person-centered care is delivered.

• Recording concerns, complaints, and compliments.

• Managing on-call duties on a rotating basis.

This could be the start of an incredible journey, changing lives in our community. We look forward to hearing from you!