Complex Care Coordinator

Cera Care; Boston; On-site; GBP 30,000 - 45,000; Full time

Job summary

Cera Care is seeking a Complex Care Coordinator to oversee care for clients with high-acuity needs. The role entails managing care plans, advocating for clients, and ensuring effective communication among teams. Ideal candidates will have a background in Health and Social Care, strong organisational and crisis management skills, and must be a driver to facilitate care visits. The position offers various employee benefits and opportunities for professional development.

Benefits

Employee Assistance Programme

Company pension scheme

25 days holiday entitlement plus bank holidays

Free uniform

Mobile phone and required technology

Shopping discounts and cashback

Qualifications

• Experience in a senior role within the Health and Social Care Sector.
• Awareness of coordinating and managing care packages.
• Ability to work independently and as part of a multidisciplinary team.

Responsibilities

• Develop, implement, and monitor care visits for clients with high-acuity needs.
• Act as a liaison between clients, families, and healthcare providers.
• Facilitate communication among medical professionals and community organisations.

Skills

Organisational skills

Communication skills

Problem-solving skills

Crisis management skills

IT skills

Job description

The Complex Care Coordinator is responsible for managing and coordinating care visits for clients with high-acuity needs. This role involves working collaboratively with healthcare and social care providers, clients, and families to ensure high-quality, person-centred care. The coordinator ensures seamless communication among teams and optimises resource utilisation to ensure all care packages are covered.

Key Responsibilities:

1. Complex Care Planning: Develop, implement, and monitor care visits for clients with high-acuity needs.
2. Client Advocacy: Act as a liaison between clients, families, healthcare providers, and social care teams to ensure comprehensive support.
3. Interdisciplinary Collaboration: Facilitate communication among medical professionals, therapists, social workers, and community organisations to provide holistic care.
4. Crisis Intervention & Risk Management: Identify and mitigate risks, providing crisis intervention when necessary.
5. Transition & Discharge Planning: Assist in planning and coordinating transitions between care settings, including hospital discharge, residential care, and home-based support.
6. Resource Management: Identify and coordinate community resources, financial assistance, and social support programs to meet clients' long-term care needs.
7. Documentation & Compliance: Maintain accurate, detailed, and up-to-date client records in compliance with social care regulations and policies.
8. Quality Improvement: Participate in process improvement initiatives to enhance the effectiveness and efficiency of care services.

Experience/Skills:

• Experience in a senior role within the Health and Social Care Sector.
• Awareness of coordinating and managing care packages.
• Strong organisational, communication, problem-solving, and crisis management skills.
• An understanding of social care regulations, healthcare systems, chronic disease management, and best practices in client-centred complex care.
• Ability to work independently and as part of a multidisciplinary team.
• Good IT skills, preferably in Google applications.
• Must be a driver with access to a vehicle to support with care if necessary.
• NVQ and in-house training and development for your role and future career with us.
• We offer our new employee benefits platform, which includes shopping discounts and cashback from over 800 retailers.
• Employee Assistance Programme.
• Mobile phone and other required technology.
• Company pension scheme.
• 25 days holiday entitlement plus bank holidays.
• Paid DBS check.
• Free uniform.
• Service and recognition rewards.

About Cera:

Cera's vision is to empower people to live their best lives in their own homes through technology, professional care, and support. Joining Cera means contributing to making this vision a reality. Our work promotes dignity, respect, independence, and choice for our service users, enabling you to make a real difference.

We are transforming how care is delivered by empowering our professional carers with insights and improved decision-making. Our technology enables carers to focus on what they do best: caring.