Complex Care Coordinator

Cera Care Ltd; Boston; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading care organization in the United Kingdom is seeking a Complex Care Coordinator to manage and coordinate care visits for clients with multiple, high-acuity needs. The ideal candidate will have a passion for outstanding care delivery and experience in the Health and Social Care sector. Responsibilities include developing care plans, facilitating communication among care teams, and ensuring compliance with regulations. This position offers various benefits including training, employee assistance programs, and a company pension scheme.

Benefits

NVQ and in-house training

Employee benefits platform

Employee Assistance Programme

Mobile phone and required tech

Company pension scheme

25 days holiday plus bank holidays

Paid DBS check

Mileage allowance

Free uniform

Service rewards

Qualifications

• Passion to deliver outstanding care.
• Experience in a senior role within the Health and Social Care Sector.
• Awareness of coordinating and managing care packages.
• Strong organizational, communication, problem-solving, and crisis management skills.
• Understanding of social care regulations and best practices.
• Ability to work independently and as part of a multidisciplinary team.
• Good IT skills, preferably in Google.
• Must be a driver with access to a vehicle.

Responsibilities

• Develop and monitor care plans for clients with high-acuity needs.
• Act as a liaison between clients, families, and healthcare providers.
• Facilitate communication among medical professionals and community organizations.
• Identify and mitigate risks, providing crisis intervention when needed.
• Assist in planning transitions between care settings.
• Identify and coordinate community resources and financial assistance.
• Maintain accurate client records and ensure compliance.
• Participate in process improvement initiatives.

Skills

Outstanding care delivery

Senior role experience in Health and Social Care

Coordination and management of care packages

Strong organizational skills

Communication skills

Problem-solving skills

Crisis management skills

Understanding of social care regulations

Ability to work independently

Good IT skills

Job description

Role: Complex Care Coordinator

Reporting to: Registered Manager

Job Summary:

The Complex Care Coordinator is responsible for managing and coordinating care visits for clients with multiple, high-acuity needs. This role involves working collaboratively with healthcare and social care providers, clients, and families to ensure the delivery of high-quality, person-centred care. The Coordinator ensures seamless communication among teams and optimizes resource utilization to ensure all packages are covered.

Key Responsibilities:

1. Complex Care Planning: Develop, implement, and monitor care visits for clients with high-acuity needs.
2. Client Advocacy: Act as a liaison between clients, families, healthcare providers, and social care teams to ensure comprehensive support.
3. Interdisciplinary Collaboration: Facilitate communication among medical professionals, therapists, social workers, and community organizations to provide holistic care.
4. Crisis Intervention & Risk Management: Identify and mitigate risks, providing crisis intervention when necessary.
5. Transition & Discharge Planning: Assist in planning and coordinating transitions between care settings, including hospital discharge, residential care, and home-based support.
6. Resource Management: Identify and coordinate community resources, financial assistance, and social support programs to meet clients' long-term care needs.
7. Documentation & Compliance: Maintain accurate, detailed, and up-to-date client records in compliance with social care regulations and policies.
8. Quality Improvement: Participate in process improvement initiatives to enhance the effectiveness and efficiency of care services.

Experience/Skills:

• A passion to deliver outstanding care.
• Experience in a senior role within the Health and Social Care Sector.
• Awareness of coordinating and managing care packages.
• Strong organisational, communication, problem-solving, and crisis management skills.
• An understanding of social care regulations, healthcare systems, chronic disease management, and best practices in client-centred complex care.
• Ability to work independently and as part of a multidisciplinary team.
• Good IT skills, preferably in Google.
• Must be a driver with access to a vehicle to support with care if necessary.

Benefits:

• NVQ and in-house training and development for your role and future career with us.
• We Care, our new employee benefits platform offering shopping discounts and cashback from over 800 retailers.
• Employee Assistance Programme.
• Mobile phone and other required tech.
• Company pension scheme.
• 25 days holiday entitlement plus bank holidays.
• Paid DBS check.
• Mileage allowance.
• Free uniform.
• Service and recognition rewards.

About Cera:

Cera's vision is to empower people to live their best lives in their own homes through technology, professional care, and support. Joining Cera means contributing to this vision, promoting dignity, respect, independence, and choice for our service users. We are transforming how care is delivered by empowering our carers with insights and improved decision-making, enabling them to focus on what they do best—caring.

To learn more about Cera, click here: https://ceracare.co.uk/why-cera