Complex care assistant

Routes Healthcare (North) Limited; Redcar; On-site; GBP 20,000 - 22,000; Full time

Benefits offered by this job

Enhanced DBS funded

Guaranteed hours after probation

Staff referral scheme (£250)

Training and development

Job summary

Routes Healthcare is recruiting Female Complex Care Assistants to provide dedicated, specialist care to clients with long-term complex health conditions in their own homes across the Middlesbrough area. This role requires personal care and clinical tasks under supervision, with a focus on safety and compassionate support.

Eligible candidates must have the right to work in the UK, a driving license, and prior UK care experience.

Qualifications

• At least 6 months paid care experience in the UK (ideal with complex care).
• Right to work in the UK without needing employer support.
• Full driving licence and access to a car are essential for this role.

Responsibilities

• Provide 1-2-1 complex care in clients' own homes.
• Follow detailed care plans created by the clinical team.
• Manage medications, observations, PEG feeding and ventilation support as required.
• Maintain accurate care records and documentation.
• Communicate effectively with clients, families and the care team.

Skills

Care experience

Driving licence

UK right to work

Education

NVQ Level 2/3 in Health and Social Care

Job description

Routes Healthcare

does not offer sponsorship

Female Complex Care Assistant

Location: Middlesborough

Pay Rate

£14.24 to 15.78 per hour (including holiday pay) + Fully funded Enhanced DBS and guaranteed hours available after successful probation

Shifts

various shifts available part time full time

IMPORTANT: Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.

This role is advertised for female care assistants only as a Genuine Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010, to meet the specific care needs of our clients.

About Us

Routes Healthcare is a leading complex care provider - we are a care company, not an agency. We're real people who put individual healthcare needs first. We support people in their own homes (not in care homes), providing specialist 1-2-1 care for clients with complex health needs.

About The Role

This is a complex care position - you'll be providing dedicated, specialist care to clients with long-term complex health conditions in their own homes.

What You'll Be Doing

Specialist Complex Care

• Supporting clients with tracheostomy care, ventilation support, and respiratory needs
• Managing complex medication regimens and clinical observations
• Providing personal care with dignity and respect for clients with physical disabilities
• Supporting clients with PEG feeding and nutritional management
• Monitoring and responding to changes in client condition
• Working closely with healthcare professionals and families

Your Role

• Providing 1-2-1 care in the client's own home
• Working solo or as part of a 2-person team on double-up care packages
• Following detailed care plans created by our clinical team
• Maintaining accurate care records and clinical documentation
• Communicating effectively with clients, families, and the wider care team

What Makes Complex Care Different

Unlike standard home care, you'll be working with clients who have significant clinical needs requiring enhanced skills and training. This includes supporting people with:

• Long-term ventilation and tracheostomy care
• Neurological conditions requiring specialist positioning and care
• Life-limiting conditions requiring palliative and end-of-life care
• Complex physical disabilities requiring moving and handling expertise

All focused on supporting each individual's lifestyle and well being while managing their clinical needs safely and effectively.

We are committed to making lives better 24 hours a day, 7 days a week - not only for the people we support but their loved ones and family members too.

Complex Care Packages Typically Include

• Consistent shift patterns with the same client(s)
• Range of shifts available Monday to Sunday (weekend availability required)
• Day shifts or night shifts available
• Shifts typically 8-12 hours depending on package
• we have longer 12 h shifts and shorter shifts
• Shifts allocated based on business needs and your availability
• Once committed to a shift, we need you to complete the full shift reliably

What We Offer

Career Development

• Routes Academy programme with specialist complex care training
• Clinical skills training including tracheostomy, ventilation, PEG feeding
• Ongoing training and progression opportunities into senior complex care roles

Support

• Dedicated clinical on-call team available 24/7
• Regular clinical supervision and competency assessments
• Well being and mental health support
• We don't use agency staff - you'll work alongside employed Routes care workers only

Rewards

• £14.24 -15.78 per hour (includes holiday pay)
• Staff referral scheme with generous incentives (up to £250 per referral)
• Enhanced rates for specialist skills and night shifts

What You Need

Essential

• The right to work in the UK without needing employer support
• driver with own car and full driving licence essential
• At least 6 months paid care experience in the UK, ideally with complex care experience
• Reliable, compassionate, and committed to delivering excellent clinical care
• Willingness to complete specialist training in complex care skills

Desirable

• Experience with tracheostomy care, ventilation, PEG feeding, or similar clinical skills
• NVQ Level 2 or 3 in Health and Social Care
• (We provide comprehensive training in complex care skills for candidates with the right attitude and care experience)