Completions Specialist

JR United Kingdom; Birmingham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading company in the mortgage sector seeks a Completions Specialist to enhance customer journeys in the home-buying process. The role involves providing exceptional support, ensuring timely and compliant operations within a dynamic team environment. Ideal candidates should possess strong communication skills and a customer-centric approach, eager to drive positive change in the industry.

Benefits

Performance-based commission

Comprehensive medical insurance

Hybrid working options

Employee home buying support

Pick n' Mix Holidays - 38 days

Enhanced parental leave

Dog-friendly office

Access to Cycle to Work scheme

Qualifications

• 2+ years’ experience in completions for residential mortgages or experience in a conveyancing practice.
• Strong understanding of mortgage post-offer processes.
• Ability to function in a paperless office.

Responsibilities

• Manage the customer journey through the mortgage completion process.
• Review and respond to conveyancing enquiries.
• Ensure compliance with regulatory standards.

Skills

Customer support

Communication

Attention to detail

Organizational skills

Ability to multitask

Job description

Increasing prices, stagnant wages, high rents, and insufficient housing stock have put home ownership out of reach for too many. Gen H is a mortgage lender and we’re rebuilding the homebuying process to make it simple, transparent and fair.

The challenge is huge, and we’re looking for people passionate about delivering fantastic customer outcomes – and helping the dream of homeownership become real. Working with Gen H means proactively embracing new challenges and being comfortable working with deadlines. We communicate honestly and thrive in a humble, low-ego environment.

Backed by leading institutional investors and a growing team, Gen H is set for an exceptional 2025/26. If you can help us move the dial, we want to hear from you.

Your mission

Everyone talks about how difficult the conveyancing journey is to completion, so we are here to make it easier! That’s why we’re looking for someone as determined as we are to deliver great customer outcomes and help people become homeowners.

Your focus will be on providing high-quality support to our customers in ensuring that their journey to completion is as smooth as possible. You will be working with conveyancers to ensure that they are able to satisfy our customers obligations in the mortgage offer so that completion can take place promptly and we can also ensure that our charge is secure and safe.

Your Role

As a completions specialist in the Gen H lending team, you will need to manage your workload proactively to ensure that our processes operate in a timely and effective manner, adhering to all quality and regulatory standards.

You will:

• Be a friendly, supportive point of contact for customers in their journey to completing their mortgage.
• Review and respond to conveyancing/post offer enquiries with support available for complex legal issues from the completions manager and underwriters.
• Answer our conveyancing/completions phone line and manage the inbox, assisting with and directing enquiries from conveyancers, brokers and customers, as well as dealing with the team's incoming post.
• Be able to manage and assist with processing the mortgage from post-offer to completion.
• Pursue outstanding documents, ensuring mortgage offer conditions are satisfied.
• Process Certificates of Titles (COTs) to ensure compliance with all loan offer conditions and support the release of completion funds.
• Checking that all documentation is in place for the registration of our charge at the Land Registry.
• Liaise and build strong relationships with our conveyancing panel manager to provide support on all post-mortgage offer queries.
• Work with the wider team to ensure compliance with all regulatory standards and requirements.

Requirements

You would be a perfect fit as a completions specialist to the lending team if you:

• Have 2+ years’ completions experience in residential mortgages or working in a busy conveyancing practice as a legal assistant.
• Have a strong understanding and experience of the stages of a mortgage post-offer/conveyancing transaction.
• Are conscientious, self-driven and a quick learner.
• Are very well organised and have excellent administrative and communication skills.
• Have a high level of accuracy and attention to detail.
• Friendly and professional attitude, and exceptional customer support skills.
• Have the ability to work under pressure to meet strict completion deadlines within service level agreements, including being able to multitask.
• Ability to function independently and in a team environment.
• Can work in a paperless office.
• Are excited to help Gen H drive positive change in the mortgage industry.
• You’ll need to come into the office, located near Old Street Station in London, once a month.

Logistics

The application process consists of a first-stage competency video interview, a second-stage on-site values interview with our friendly team, and lastly, a call with one of our founders. We aim to get to know you better in the second stage interview, allowing you to see our working environment in action!

What we have to offer

• Performance-based commission available
• A comprehensive medical insurance plan to protect and support your health and well-being
• Hybrid-friendly company with an open flexible working outlook
• Employee home buying - We’re thrilled to be able to support employees with mortgage products and discounted legal services through Gen H Legal. Normal eligibility rules apply
• Pick n' Mix Holidays - 38 days (including Bank Holidays)
• Enhanced maternity and paternity leave
• Dog-friendly office
• Access to the Cycle to Work scheme

Company values

• Customer obsession - Customer success is the responsibility of every team, whatever the role. Everything we do is focused on the customer
• Urgency - We drive our team to be impatient, to challenge timelines, and to compress time cycles
• Honesty - We expect our employees to speak respectfully but frankly with one another at all times
• Ownership - We aim to embrace challenges and own the outcomes
• Humility - We listen to understand, not to respond. By respecting colleagues and our customers, we can align our individual success with the company’s success
• Ambition - We don’t allow the past and present to constrain our vision for the future. We aim to fail fast and to learn quickly

How to apply

Please send your CV and a brief cover letter, no more than one page, to [e-mail].

We want everyone to become a homeowner. To achieve this mission, we are committed to continuing to build a diverse and inclusive team. We would love to hear from mission-driven candidates who want to revolutionise home-buying, so please do reach out!

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Created on 06/06/2025 by JR United Kingdom