Complaints Specialist – Remote Role (UK Only) | Rochester, UK | Remote

CLARC Recruitment; Rochester; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading financial planning business is seeking a Complaints Specialist to manage and resolve servicing complaints accurately and timely, ensuring fair client outcomes. The position can be offered remotely or on a hybrid basis. Ideal candidates will have significant experience in similar roles, particularly within wealth management, and the ability to communicate effectively across various levels of the organization.

Qualifications

• Minimum 3 years experience in a complaints role in financial services.
• Experience with FOS escalations and redress calculations.
• Strong communicator comfortable across all staff levels.

Responsibilities

• Handle all aspects of complaints from acknowledgement to resolution.
• Manage complaints workflow to meet regulatory timelines.
• Investigate root causes of complaints and escalate issues.

Skills

Communication

Complaint Management

Analytical Skills

Job description

Complaints Specialist – Remote Role (UK Only)

Complaints Specialist – Remote Role (UK Only)

A financial planning business are looking to hire a Complaints Specialist to investigate and resolve and servicing complaints in an accurate and timely manner, achieving fair client outcomes.

Please note that this role is also being advertised as a hybrid role, which is the clients preference, but they would also consider a remote worker.

Main Responsibilities:

• Handling all aspects of a complaint from initial acknowledgement through to redress calculations and FOS escalations.
• Managing complaints workflow, handling multiple complaints at a time to ensure they are processed within regulatory timescales
• Managing all FOS communication as required
• Primary contact for Professional Indemnity insurers for queries and liaison
• Investigating and analysing root causes for complaints, escalating issues and trends, and providing solutions and actions
• Liaising with staff across the whole business and at all levels, communicating updates and core findings from analysis

Job Requirements:

• Minimum 3 years experience within a similar complaints role within a similar environment (wealth management/financial planning) assessing pension advice.
• Experience of handling all aspects of a complaint from initial acknowledgement through to redress calculations and FOS escalations
• Good communicator, comfortable dealing with all levels of staff.

Unless otherwise stated, candidates must have the right to work in the UK.

The CLARC Guarantee - we 100% guarantee that your CV will never be sent to a client without your prior expressed permission so all of your details are totally secure with us. Please note due to the volume of applications we sadly cannot reply to every application we receive and only successful applications will be contacted, however your details will be registered for consideration for more suitable opportunities as we get them.

Please view all our other Live Jobs on our website www.CLARCrecruitment.com

CLARC is a specialist Legal, Audit, Risk & Compliance recruiter with offices in London and Dublin.We have nearly 30 years combined recruitment exper...

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