Complaints Specialist (Investments)

JR United Kingdom; Newcastle upon Tyne; Remote; GBP 28,000 - 35,000; Full time

Job summary

A leading investment platform is seeking a Complaints Specialist to join their customer service team. The role involves resolving client complaints in line with regulatory requirements and delivering fair outcomes. Candidates should have a degree and a minimum of 2 years experience in complaints handling within the financial services sector.

Qualifications

• Minimum of 2 years experience in complaints handling within financial services.
• Strong knowledge of FCA regulations.
• Ability to work independently and manage sensitive situations.

Responsibilities

• Own the end-to-end complaint process ensuring thorough resolution.
• Investigate root causes of complaints.
• Ensure compliance with FCA regulations.

Skills

Communication

Interpersonal Skills

Problem Solving

Education

Bachelor's degree in Finance, Business Administration, or related field

Job description

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Complaints Specialist (Investments), newcastle-upon-tyne, tyne and wear

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Client:

X4 Technology

Location:

newcastle-upon-tyne, tyne and wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Role: Complaints Specialist (Investments)

Location: United Kingdom, remote

Base Salary: up to £35k DOE

X4 Technology are partnered with a leading investment platform in London who are founded by a renowned entrepreneur. Their platform offers DIY and managed investment portfolio options including Exchange-Traded Funds with unmatched value, choice, insights and automation. As part of ther continued journey, they're offering the opportunity for a Complaints Specialist (Investments) to join their team.

As a Complaints Specialist, you will play a key role within their customer service team, focusing on the efficient and effective resolution of client complaints. You will be responsible for ensuring all cases are managed in line with regulatory requirements, delivering fair and satisfactory outcomes for their clients.

Key Responsibilities of the Complaints Specialist (Investments):

• Own the end-to-end complaint process, ensuring a thorough and empathetic resolution.
• Investigate root causes by gathering all relevant information and documentation.
• Partner with internal teams to resolve issues and implement corrective actions.
• Ensure compliance with FCA regulations and internal policies.
• Maintain accurate complaint records in the CRM system.
• Identify trends to support continuous improvement efforts.
• Provide regular complaint reports and insights to management.

Key Requirements of the Complaints Specialist (Investments):

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 2 years experience in a complaints handling role within the financial services industry.
• Experience working with UK-based clients in the investment sector.
• Strong knowledge of FCA regulations and complaint handling procedures.
• Excellent communication and interpersonal skills, with the ability to handle sensitive situations professionally.
• Ability to work independently in a remote setting, demonstrating self-motivation and discipline.

If you have the experience required, please apply for immediate consideration!