Complaints Specialist – Hybrid Role | Rochester, UK | Hybrid

CLARC Recruitment; Rochester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial planning business is seeking a Complaints Specialist in Rochester. You will be responsible for resolving servicing complaints to achieve fair outcomes for clients. This role requires at least 3 years of experience in a similar environment, specifically in wealth management. You will handle complaints from acknowledgement to resolution and communicate pertinent findings to staff across the business.

Qualifications

• Minimum 3 years experience in a complaints role in financial planning.
• Experience in managing complaints from acknowledgement to resolution.
• Comfortable dealing with all levels of staff.

Responsibilities

• Handling all aspects of a complaint from initial acknowledgement to redress.
• Managing complaints workflow to ensure compliance with regulations.
• Investigating root causes of complaints and communicating findings.

Skills

Good communication

Complaint handling

Analytical skills

Job description

A financial planning business are looking to hire a Complaints Specialist to investigate and resolve and servicing complaints in an accurate and timely manner, achieving fair client outcomes.

Main Responsibilities:

• Handling all aspects of a complaint from initial acknowledgement through to redress calculations and FOS escalations.
• Managing complaints workflow, handling multiple complaints at a time to ensure they are processed within regulatory timescales
• Managing all FOS communication as required
• Primary contact for Professional Indemnity insurers for queries and liaison
• Investigating and analysing root causes for complaints, escalating issues and trends, and providing solutions and actions
• Liaising with staff across the whole business and at all levels, communicating updates and core findings from analysis

Job Requirements:

• Minimum 3 years experience within a similar complaints role within a similar environment (wealth management/financial planning) assessing pension advice.
• Experience of handling all aspects of a complaint from initial acknowledgement through to redress calculations and FOS escalations
• Good communicator, comfortable dealing with all levels of staff.

Unless otherwise stated, candidates must have the right to work in the UK.

The CLARC Guarantee - we 100% guarantee that your CV will never be sent to a client without your prior expressed permission so all of your details are totally secure with us. Please note due to the volume of applications we sadly cannot reply to every application we receive and only successful applications will be contacted, however your details will be registered for consideration for more suitable opportunities as we get them.

CLARC is a specialist Legal, Audit, Risk & Compliance recruiter with offices in London and Dublin.We have nearly 30 years combined recruitment exper...

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