Complaints & Risk Assistant — Investigations & Resolution

QED Legal Recruitment Limited; Manchester; On-site; GBP 26,000 - 34,000; Full time

Job summary

QED Legal Recruitment Limited is working with a leading National UK law firm to recruit a Complaints Assistant for its central Risk & Compliance team in Manchester. You will help investigate client complaints from initial acknowledgement through to resolution, draft clear responses, and contribute to reports and identifying improvements in client care.

This role suits someone with strong written communication, organised and discreet, able to manage deadlines, and with experience in complaints

Qualifications

• Strong written communication skills
• Organised, discreet, able to manage several deadlines
• Experience in complaints handling or legal risk is a bonus

Responsibilities

• Reviewing matter files, correspondence and other evidence to investigate client complaints
• Speaking with fee earners and colleagues to establish what happened and agree next steps
• Drafting clear complaint responses, including final response letters where appropriate
• Keeping accurate records of actions, outcomes and deadlines
• Helping produce complaints reports and identify lessons learned

Job description

QED Legal Recruitment Limited is working with a leading National UK law firm to recruit a Complaints Assistant for its central Risk & Compliance team in Manchester. You will help investigate client complaints from initial acknowledgement through to resolution, draft clear responses, and contribute to reports and identifying improvements in client care.

This role suits someone with strong written communication, organised and discreet, able to manage deadlines, and with experience in complaints