Complaints Resolution Officer

Hamilton Woods; Northampton; On-site; GBP 35,000 - 36,000; Full time

Job summary

Hamilton Woods Associates is recruiting a Housing Complaints Officer in Northampton on a permanent, hybrid basis. The role will manage a caseload of complaints and ensure thorough investigations with formal written responses.

You will maintain clear communication with tenants, MPs and stakeholders, collate information and update systems, and provide analysis and reporting to senior management on complaints and dissatisfaction. Occasional travel to the office is required.

Qualifications

• Experience working within complaints
• Full driving licence and access to a vehicle
• Basic DBS check

Responsibilities

• Managing a caseload of complaints
• Ensuring thorough and consistent investigations into complaints
• Providing formal written responses
• Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
• Collating information and accurately updating systems
• Recording and following up on complaints
• Providing analysis and report findings to senior management on complaints and dissatisfaction

Skills

Experience working within complaints

Job description

Complaints Resolution Officer

Permanent

£35,000 - £36,000

Northampton, Hybrid

Hamilton Woods Associates have been engaged by a renowned social housing provider in Northampton, to recruit to a Housing Complaints Officer on a permanent basis.

The role will require occasional travel into the office, roughly once a month.

Responsibilities of the Complaints Officer:

• Manging a caseload of complaints
• Ensuring thorough and consistent investigations into complaints
• Providing formal written responses
• Providing clear and ongoing communication with tenants, MPs and stakeholders surrounding the complaints process
• Collating information and accurately updating systems
• Recording and following up on complaints
• Providing analysis and report findings to senior management on complaints and dissatisfaction

Requirements of the Complaints Officer includes:

• Experience working within complaints
• Full driving licence and access to a vehicle
• Basic DBS check