Complaints Resolution Handler

Anderson Knight; Glasgow; Hybrid; GBP 25,000; Full time

Job summary

A forward-thinking company is seeking a skilled Complaints Resolution Handler to join its dynamic team. This role is crucial for ensuring customer complaints are addressed efficiently and in accordance with company policies. The successful candidate will have proven experience in end-to-end complaint handling, strong communication skills, and a keen attention to detail. With a hybrid working model available after training, this position offers a competitive salary and a range of benefits, including generous holiday leave and a clear progression path. If you are passionate about delivering exceptional customer service and improving processes, this opportunity is perfect for you.

Benefits

33 days’ holiday

Extra day off for birthday

Discretionary bonus scheme

Up to 20% pension contributions

Eyecare and private medical insurance

Clear progression path

Qualifications

• Proven experience in managing customer complaints from start to finish.
• Strong communication skills to effectively resolve issues.

Responsibilities

• Log and resolve customer complaints efficiently and accurately.
• Collaborate with teams to expedite complaint resolutions.

Skills

End-to-end complaint handling

Written communication

Verbal communication

Attention to detail

Problem-solving

Customer relationship management

Job description

Anderson Knight is partnering with a leading financial services organisation to recruit a skilled Complaints Resolution Handler.

Reporting to the Complaints Team Leader, this role plays a vital part in ensuring customer complaints are handled efficiently and in line with company policies.

To be considered for this role you must have end-to-end compliant handling experience.

Working Hours:

• Monday to Friday: 9am – 5pm, 1 in every 6 weeks you will be required to work a 12pm-8pm shift.

• Hybrid working is available following the successful completion training and probation.

Salary: £25,000

Key Responsibilities:

• Log, manage, and resolve customer complaints accurately and efficiently.

• Take full ownership of complaint cases, ensuring a thorough resolution process.

• Adhere to internal procedures, industry regulations, and company policies.

• Maintain professionalism and deliver outstanding customer service at all times.

• Work collaboratively with internal teams to expedite complaint resolutions.

• Keep customers informed with regular updates on their complaint status.

• Identify recurring issues and contribute to process improvements to prevent future complaints.

Requirements:

• Proven experience in end-to-end complaint handling.

• Strong written and verbal communication skills.

• Excellent attention to detail and problem-solving abilities.

• Ability to build and maintain strong customer relationships.

Benefits:

• 33 days’ holiday (25 days’ annual leave + 8 public holidays).

• An extra day off for your birthday.

• Discretionary bonus scheme.

• Up to 20% pension contributions.

• Eyecare and private medical insurance.

• Clear progression path.

If you’re interested in this opportunity, please submit your CV in confidence.