Complaints Officer - Social Housing

BRC; England; Remote; GBP 60,000 - 80,000; Part time

Job summary

A social housing organization is seeking a Social Housing Complaints Officer to handle customer complaints remotely. The role involves acknowledging complaints, investigating issues, and communicating outcomes effectively. The position is on a 6-week contract with potential extensions, offering competitive pay. Candidates should have strong communication skills and experience in complaint management.

Benefits

Holiday pay

Qualifications

• Experience in handling customer complaints.
• Strong verbal and written communication skills.
• Ability to investigate complaints thoroughly.

Responsibilities

• Acknowledge and investigate customer complaints as the first point of contact.
• Provide responses to complaints both verbally and in writing.
• Liaise with various stakeholders, including customers and the Housing Ombudsman.

Job description

Social Housing Complaints Officer
Remote working
6 week contract (potential for further extension)
37.5 hours per week
GBP15.07 per hour plus holiday or GBP19.50 per hour Umbrella

You will be dealing with customer complaints as first point of contact, acknowledging and investigation of complaint and communicate the outcome to stakeholders.

You will be providing responses to complaints both verbally and written, responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.

The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.

You will be liaising with the customer, the Housing Ombudsman, Councillors, internal departments and other external stakeholders

For more information about this role, please apply now via this site or contact specialist Social Housing Recruiter, Mark Grove, on (phone number removed)