Complaints Officer (Parking Services)

Coyles; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local government organisation in London seeks an experienced Complaints Officer for its Parking Debt and Complaints Team. The role involves managing complaints, handling legal documents, and ensuring adherence to parking legislation. Candidates should have experience in local authority or parking enforcement and strong communication skills. Interested individuals should send their CV to the designated contact.

Qualifications

• Prior experience in a local authority or parking enforcement setting.
• Strong understanding of parking legislation and legal recovery processes.
• Experience working with PCNs, TEC procedures, and court documentation.
• Excellent written and verbal communication skills.
• Ability to handle sensitive and complex cases.

Responsibilities

• Respond to complaints and PCN appeals.
• Prepare legal documents and liaise with county courts.
• Manage communications with Enforcement Agents.
• Monitor parking income and agent performance.
• Handle Stage 1 complaints professionally.
• Apply relevant parking legislation.

Skills

Organizational skills

Communication skills

Understanding of parking legislation

Job description

About the Role

One of my local governmet clients is seeking a highly organised and experienced Complaints Officer to join its Parking Debt and Complaints Team. This role is essential in supporting the council's commitment to delivering a responsive and effective service within Parking Services and Network Management.

Responsibilities

• Responding to complaints, member enquiries, and PCN (Penalty Charge Notice) appeals, particularly at the Warrant of Control stage.
• Preparing and responding to legal documents such as Statements of Truth (SOT), N244 applications, and liaising with the Traffic Enforcement Centre (TEC) and County Courts.
• Managing communications with Enforcement Agents, and addressing issues related to Breathing Space and Debt Relief Orders (DRO).
• Monitoring and reconciling parking income and agent performance.
• Handling Stage 1 complaints and case correspondence efficiently and professionally.
• Applying relevant parking legislation including Civil Procedure Rules Part 75 (CPR 75).

Requirements

• Prior experience in a local authority or parking enforcement setting.
• Strong understanding of parking legislation and legal recovery processes.
• Experience working with PCNs, TEC procedures, and court documentation.
• Excellent written and verbal communication skills.
• Ability to handle sensitive and complex cases with discretion and accuracy.

If interested in this role please send your CV to Lee-Jaun at Coyle Personnel Ltd