Complaints Officer

Diocese of Norwich Education and Academies Trust (DNEAT); Norwich; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A Multi Academy Trust in Norwich seeks a Complaints Officer to lead investigations and ensure complaints are handled sensitively and thoroughly. Ideal candidates will have experience in the education sector, strong communication skills, and a commitment to diversity. This role offers a flexible, zero-hour contract with a daily rate of £300 for a 6.5-hour working day.

Qualifications

• Experience in note taking, minuting, or report writing.
• Strong understanding of data protection and confidentiality.

Responsibilities

• Lead and support the investigation of complaints across the Trust.
• Ensure concerns are addressed thoroughly and sensitively.

Skills

Experience within the education sector

Excellent communication skills

Understanding of safeguarding

Ability to manage multiple cases

Commitment to equality and diversity

Job description

Overview

Are you an experienced professional with a background in education? The Diocese of Norwich Education and Academies Trust (DNEAT) are looking for a Complaints Officer to join our team on a flexible, zero-hour basis.

Responsibilities

• Lead and support the investigation of complaints across our Multi Academy Trust, and on occasion grievance procedures. You’ll ensure that concerns are addressed thoroughly, sensitively, and in line with Trust policies.

What We’re Looking For

• Experience within the education sector and note taking, minuting or report writing.
• Excellent communication and interpersonal skills.
• Strong understanding of safeguarding, data protection, and confidentiality.
• Ability to manage multiple cases and meet deadlines.
• Commitment to equality, diversity, and the values of the Trust.

Details

• Salary: £300 daily rate, based on a 6.5-hour working day
• Casual contract
• Flexible hours, as required
• Start Date: To be agreed

For more information about this role, including the job description and person specification, please read the attached Recruitment Pack available from ‘Attachments’.

How To Apply

To complete our online application form, click on the ‘Apply for Job’ button, and you will be directed to apply through our Applicant Tracking System. If you do not already have one, you will need to create a ‘Teacher Booker’ account.

Dates

• Closing Date: 26 September 2025, 9am
• Interview Dates: w/c 29 September

We reserve the right to close this vacancy earlier if sufficient applications have been received.

References may be requested prior to interview and may be contacted on receipt of your application form. Please contact us to discuss this further if you have any queries.

Trust: DNEAT

This post is exempt from the Rehabilitation of Offenders Act and you will be required to undergo an Enhanced DBS check or Enhanced DBS check with barred list. If you have information to declare it may be protected under the Exceptions Orders and you may not be required to declare it. You will be asked to make a criminal conviction declaration if you are shortlisted for the post. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

This post is likely to come under the requirements of the Childcare (Disqualification) 2009 Regulations and the successful applicant will be required to complete a declaration form to establish whether they are disqualified under these regulations.