Complaints Officer

Daniel Owen Ltd; London; On-site; GBP 100,000 - 125,000; Part time

Job summary

A well-known company in South East London is seeking a skilled Complaints Officer to manage customer complaints and ensure fair outcomes. The role involves acting as a key contact between customers and internal teams, conducting thorough investigations, and maintaining accurate records. Strong communication skills and a background in complaint handling are essential. This temporary position is office-based, paying £14 per hour.

Qualifications

• Strong communication skills to manage customer complaints.
• Ability to investigate and analyze issues effectively.
• Experience in maintaining records for compliance.

Responsibilities

• Manage and resolve customer complaints efficiently.
• Act as the main point of contact between customers and teams.
• Prepare written responses according to complaint handling codes.

Job description

Complaints Officer

Location: South East London, Bromley

Type: Temporary

Workplace: Office-based - Mon to Fri

Rate: £14 per hour

Daniel Owen is proud to represent a well-known company based in the South East London, Bromley area, seeking a highly skilled Complaints Officer.

Purpose of the Role

• Manage and resolve customer complaints, ensuring timely and fair outcomes.
• Act as the main point of contact between customers, contractors, and internal teams, providing clear updates and maintaining strong communication throughout the process.
• Investigate complaints thoroughly, gather evidence, and prepare written responses in line with the Ombudsman's Complaint Handling Code.
• Identify root causes of recurring issues and collaborate with service teams to implement improvements and prevent future complaints.
• Maintain accurate records of complaints, resolutions, and outcomes, and produce regular reports to support compliance and service improvement.