Complaints Officer

Diocese of Norwich Education and Academies Trust; East Tuddenham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A multi-academy trust is seeking a Complaints Officer in East Tuddenham. The role involves leading and supporting the investigation of complaints and ensuring policies are followed. Candidates should have experience in education, strong communication skills, and the ability to manage multiple cases. This is a flexible, zero-hour position with a competitive daily rate.

Qualifications

• Proficiency in note taking, minuting, or report writing.
• Strong interpersonal skills to liaise effectively.
• Deep understanding of data protection and confidentiality.

Responsibilities

• Lead investigations of complaints across the Multi Academy Trust.
• Ensure adherence to Trust policies in handling complaints.
• Address concerns thoroughly and sensitively.

Skills

Experience within the education sector

Excellent communication

Understanding of safeguarding

Ability to manage multiple cases

Commitment to equality and diversity

Job description

Overview

Are you an experienced professional with a background in education? The Diocese of Norwich Education and Academies Trust (DNEAT) are looking for a Complaints Officer to join our team on a flexible, zero-hour basis.

In this role, you will lead and support the investigation of complaints across our Multi Academy Trust, and on occasion grievance procedures. You’ll ensure that concerns are addressed thoroughly, sensitively, and in line with Trust policies.

Contact: Tel: [phone]; Email: [e-mail]

Pay and Employment

• Salary: £300 daily rate, based on a 6.5-hour working day
• Casual contract
• Flexible hours, as required
• Start Date: To be agreed

What We’re Looking For

• Experience within the education sector and note taking, minuting or report writing.
• Excellent communication and interpersonal skills.
• Strong understanding of safeguarding, data protection, and confidentiality.
• Ability to manage multiple cases and meet deadlines.
• Commitment to equality, diversity, and the values of the Trust.

For more information about this role, including the job description and person specification, please read the attached Recruitment Pack available from ‘Attachments’.

How to Apply

To complete our online application form, click on the ‘Apply for Job’ button, and you will be directed to apply through our Applicant Tracking System. If you do not already have one, you will need to create a ‘Teacher Booker’ account.

Closing Date: 26 September 2025, 9am

Interview Dates: w/c 29 September

We reserve the right to close this vacancy earlier if sufficient applications have been received.

References may be requested prior to interview and may be contacted on receipt of your application form. Please contact us to discuss this further if you have any queries.

Trust

DNEAT

This post is exempt from the Rehabilitation of Offenders Act and you will be required to undergo an Enhanced DBS check or Enhanced DBS check with barred list. If you have information to declare it may be protected under the Exceptions Orders and you may not be required to declare it. You will be asked to make a criminal conviction declaration if you are shortlisted for the post. Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.

This post is likely to come under the requirements of the Childcare (Disqualification) 2009 Regulations and the successful applicant will be required to complete a declaration form to establish whether they are disqualified under these regulations.