Complaints Officer

The Granta; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A healthcare provider in Cambridge is seeking a compassionate Complaints Officer to efficiently manage patient complaints and enhance service quality. This role involves acting as a key liaison between patients, clinical staff, and management to ensure high standards of care. The ideal candidate will have strong problem-solving and communication skills, contributing to overall patient satisfaction.

Qualifications

• Compassionate and organised with strong problem-solving skills.
• Ability to manage multiple complaints efficiently.
• Excellent communication and interpersonal skills.

Responsibilities

• Manage and resolve patient complaints efficiently and professionally.
• Act as a primary liaison between patients, clinical staff, and management.

Job description

Overview

We are seeking a compassionate, organised, and proactive Complaints Officer to join our GP Practice team. In this role, you will be responsible for managing and resolving patient complaints efficiently, ensuring a high standard of patient care and service quality. You will act as a key liaison between patients, clinical staff, and management to address concerns and improve overall patient satisfaction.

Granta Medical Practices has been formed with the merger of five of the largest Practices in South Cambridgeshire: Sawston Medical Practice and Linton Health Centre, Barley Medical Practices, Shelford Medical Practices and Royston Health Centre. We provide medical services to 59,000 patients with a dedicated and enthusiastic team of clinicians and support staff over 6 sites. We are committed to delivering excellence in primary care for our patients while being sustainable and rewarding for our team.

Responsibilities

• Manage and resolve patient complaints efficiently and professionally.
• Act as a primary liaison between patients, clinical staff, and management to address concerns promptly.

About the Practice

We are a multidisciplinary, cross-site team dedicated to guiding the right issue to the right professional first time, enabling GPs to focus on clinical care. We strive to provide high-quality primary care with the resources of a fully integrated PCN.