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Cross Keys Homes is looking for 3 Complaints Managers to join a new team focused on resolving resident issues effectively. The role offers a competitive salary alongside a car allowance and is designed for experienced housing professionals seeking to make a difference through empathy and responsiveness.
Complaints Manager (3 x Positions)
Location: Peterborough / Remote
Salary: £47,500 (during probation), rising to £50,000 plus car allowance
Employment Type: Full Time - 37 hours, Monday to Friday
This is a remote working role with the requirement to visit tenants and head office as necessary. You MUST be commutable within 1 hour of Peterborough, possess a clean driving licence, and have suitably insured vehicle.
CKH is pleased to announce the formation of a new team dedicated to investigating and improving our services when residents express dissatisfaction. As we continue to listen and respond to residents' needs, we aim to resolve issues quickly and fairly. This team will focus on this essential aspect of our operational service to ensure consistency and fairness.
We are seeking 3 experienced housing professionals to deliver this service, with the overall purpose of:
Please review the full Job Description for detailed information on the role, including essential and desirable criteria.
If you believe you are suitable and wish to join this new team, apply today. Note that we may close the application process early if we find a suitable candidate before the deadline, so early applications are encouraged.
Successful applicants will be subject to DBS checks.