Complaints Management Advocate — Senior Associate

Testing Site - JPMC; Lower Blandford St Mary; On-site; GBP 45,000 - 65,000; Full time

Job summary

Testing Site - JPMC is seeking a Complaints Management Advocacy Senior Associate in the Advocacy Controls and Execution team in the United Kingdom. You will manage intake, tracking and collaboration with business partners to ensure timely client resolution.

The role requires strong urgency, confidentiality and deep knowledge of regulatory requirements to drive compliant outcomes and continuous improvement across the organization.

Qualifications

• Extensive experience in complaint resolution and customer service.
• Strong understanding of regulatory requirements and financial industry standards.
• Excellent research, analytical, and problem-solving abilities.
• Outstanding communication and interpersonal skills.
• Excellent time management and organizational skills.

Responsibilities

• Direct the intake and documentation processes for customer complaints.
• Develop and implement strategies to resolve complaints efficiently, ensuring adherence to company policies and regulatory standards.
• Conduct thorough investigations to identify root causes and devise effective solutions for complaints.
• Collaborate with internal teams to uphold customer satisfaction and ensure compliance with regulatory requirements.
• Guarantee complaint resolution processes align with policies and regulatory mandates; stay updated on changes.
• Engage with internal partners to address complaints and drive continuous improvements.
• Foster a culture of collaboration and innovation within the organization.
• Analyze complaint data to discern trends and provide actionable insights.
• Support creation of comprehensive reports for senior management detailing findings and recommendations.

Skills

Complaint resolution

Regulatory compliance

Analytical skills

Communication

Time management

Job description

Testing Site - JPMC is seeking a Complaints Management Advocacy Senior Associate in the Advocacy Controls and Execution team in the United Kingdom. You will manage intake, tracking and collaboration with business partners to ensure timely client resolution.

The role requires strong urgency, confidentiality and deep knowledge of regulatory requirements to drive compliant outcomes and continuous improvement across the organization.