Complaints Investigator — Elevate Customer Experience

Livin Housing; Spennymoor; On-site; GBP 38,000 - 47,000; Full time

Job summary

Livin Housing in Spennymoor is seeking a Complaint Investigator to lead investigations into complex and escalated customer complaints, ensuring fair, balanced, and evidence-based outcomes. You will work across the organisation to identify root causes, drive service improvements, and support Housing Ombudsman investigations to ensure agreed actions are delivered to completion.

The role emphasizes delivering excellent customer service, learning from feedback, and putting things right when things

Qualifications

• Lead investigations into complex and escalated customer complaints.
• Identify root causes and recommend remedies.
• Drive service improvements through learning from feedback.

Responsibilities

• Lead investigations into complex and escalated customer complaints, ensuring fair, balanced and evidence-based outcomes.
• Work with colleagues across the organisation to identify root causes and drive improvements.
• Support Housing Ombudsman investigations and ensure actions are completed.

Job description

Livin Housing in Spennymoor is seeking a Complaint Investigator to lead investigations into complex and escalated customer complaints, ensuring fair, balanced, and evidence-based outcomes. You will work across the organisation to identify root causes, drive service improvements, and support Housing Ombudsman investigations to ensure agreed actions are delivered to completion.

The role emphasizes delivering excellent customer service, learning from feedback, and putting things right when things