Complaints Investigator

Royal Town Planning Institute; Cardiff; Hybrid; GBP 45,000 - 52,000; Part time

Job summary

The Royal Town Planning Institute is seeking a part-time Complaints Investigator to ensure members adhere to the Code of Conduct. This flexible role offers the option to work from home or various offices across the UK, focusing on ethical professional conduct and handling member complaints effectively.

Qualifications

• Ability to advise and support members on the Code of Conduct.
• Experience in investigations and understanding of professional ethics.

Responsibilities

• Lead promotion of professional ethics within the Institute.
• Conduct initial assessments of complaints and recommend further investigations.
• Support the Conduct and Discipline Panel.

Skills

Advising

Investigative skills

Ethical understanding

Job description

Complaints Investigator

£45,500 - £52,000 per annum pro rata, dependent on location

Part time - 21 hours per week

Permanent

Role can be based in Edinburgh, Cardiff, London or Homebased.

The Royal Town Planning Institute (RTPI) champions the power of planning in creating prosperous places and vibrant communities. We represent over 27,000 members worldwide, supporting them throughout their careers. We shape planning policy, raise professional standards, and are the only body in the UK to confer Chartered status to planners, the highest professional qualification.

Our reputation as an Institute and the integrity of our members are the foundation of everything we do. So as our new Complaints Investigator, your role in advising and supporting members to understand and adhere to our Code of Conduct is an essential one. You’ll be responsible for a mix of proactive and reactive work, leading on the promotion of professional ethics within the Institute and more widely, as well as undertaking initial assessments of complaints, recommending whether they should proceed to investigation, undertaking investigations and supporting the Conduct and Discipline Panel to determine the outcome and appropriate sanctions.

In return for your flexibility to attend occasional in-person meetings in London, we offer you the chance to choose where you work (home, or from our offices in London, Cardiff, or Edinburgh and the days you complete your 21 hours per week.

RTPI has a positive, supportive and inclusive work environment which actively operates a policy of helping its employees at all levels to achieve professional growth. We seek to foster a collaborative and respectful work environment which promotes equality, diversity and inclusion.

Please apply via the RTPI website with a CV and covering letter.

Closing Date: 20thJuly 2025

Virtual Interviews: 5th August 2025