Complaints Handler - Housing

Reed; Basildon; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A housing association is seeking Complaints Handlers to manage a backlog of complaints. The ideal candidates will have excellent communication skills, proficiency in IT and CRM systems, and experience in complaint handling preferably in the local authority or housing sector. This hybrid position requires immediate availability and involves resolving issues effectively while meeting deadlines.

Benefits

Competitive hourly rate

Comprehensive training provided

Qualifications

• Proven experience in complaint handling, preferably in the local authority or housing sector.
• Strong communication skills and the ability to engage in difficult conversations.
• Proficient in IT and CRM systems.
• Ability to work effectively both independently and as part of a team.
• Capable of handling a high-volume work environment with speed and accuracy.

Responsibilities

• Efficiently manage and resolve a backlog of complaints.
• Communicate effectively with various stakeholders to address and resolve issues.
• Conduct 30-minute interviews as part of the team's complaint handling process.
• Utilise IT and CRM skills to update and maintain complaint records accurately.
• Work at a fast pace to meet deadlines and manage multiple cases simultaneously.

Skills

Complaint handling

Strong communication skills

IT and CRM skills

Ability to work in a team

Fast-paced work capability

Job description

Overview

• Location: Hybrid
• Salary: £16.23 - £20.51 per hour (Pitsea) - hybrid
• Job Type: Temporary (until Mid-November poss extension)
• Start Date: Immediate

Our housing association client are currently seeking three Complaints Handlers to manage a significant backlog of complaints. This role requires excellent communication skills and the ability to handle difficult conversations effectively. Candidates with a background in local authority and housing sectors are preferred. This position involves initial training and requires presence in the office for certain days.

Day-to-day of the role

• Efficiently manage and resolve a backlog of complaints.
• Communicate effectively with various stakeholders to address and resolve issues.
• Conduct 30-minute interviews as part of the team's complaint handling process.
• Utilise IT and CRM skills to update and maintain complaint records accurately.
• Work at a fast pace to meet deadlines and manage multiple cases simultaneously.

Required Skills & Qualifications

• Proven experience in complaint handling, preferably in the local authority or housing sector.
• Strong communication skills and the ability to engage in difficult conversations.
• Proficient in IT and CRM systems.
• Ability to work effectively both independently and as part of a team.
• Capable of handling a high-volume work environment with speed and accuracy.

Benefits

• Competitive hourly rate.
• Comprehensive training provided (3 – 5 days).
• Hybrid working

To apply for this Complaints Handler position, please submit your CV