Complaints Handler

JR United Kingdom; Sheffield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in Financial Services is seeking a Complaints Specialist to manage and resolve complaints effectively. The role offers a salary up to £29,500 plus benefits, ensuring a healthy work-life balance with 25 days of annual leave. Ideal candidates will have previous experience in complaints handling and strong communication skills, along with the ability to engage with various stakeholders and manage multiple tasks efficiently.

Benefits

25 days annual leave plus bank holidays

Employee discounts

Health care packages

Holiday purchase schemes

Season ticket loans

Cycle to work schemes

Qualifications

• Previous Complaints experience within Financial Services.
• Educated to GCSE or equivalent level with passes in Maths & English.

Responsibilities

• Provide professional advice and support over the phone and in writing.
• Investigate complaints thoroughly to achieve resolutions.
• Communicate effectively with stakeholders and maintain accurate records.

Skills

Excellent communication skills

Relationship building skills

Strong organizational skills

Attention to detail

Ability to multi-task

Independent working

Teamwork

Education

GCSE or equivalent

Job description

Complaints Handler, sheffield, south yorkshire

Client:

Brite Recruitment Ltd

Location:

sheffield, south yorkshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

5

Posted:

26.06.2025

Expiry Date:

10.08.2025

Job Description:

COMPLAINTS SPECIALIST

DONCASTER / HYBRID

Up to £29,500 + BENEFITS + BONUS

MONDAY – FRIDAY 9AM – 5PM ONLY

Our client, within Financial Services, is looking for a Complaints Specialist to join their fast-paced, exciting team based in Doncaster.

ABOUT THE ROLE

The Complaints Specialist is responsible for ensuring that all complaints received are managed effectively, documented and brought to a conclusion whilst working to FCA regulations.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Complaints Specialist you will:

• Provide professional advice and support over the phone and via written correspondence
• Investigate a variety of complaints thoroughly and impartially ensuring that a resolution is achieved
• Act in line with industry guidelines and legislation
• Communicate effectively with both internal and external stakeholders
• Ensure information is recorded accurately in the database/ system
• Work to achieve the departments and company SLAs (Service Level Agreements)
• Report any potentially serious complaints to your line manager
• Identify and report any breaches
• Produce information and statistics in relation to complaints management

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Complaints Specialist, you must have:

• Previous Complaints experience within Financial Services
• Educated to GCSE or equivalent level with passes in Maths & English as a minimum
• Excellent communication and relationship building skills, both written and verbal
• Strong organisational and attention to detail skills
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Complaints Specialist apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.

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Created on 26/06/2025 by JR United Kingdom