Complaints Handler

Kelly Rail; Nuneaton; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated administrator to join their complaints team. In this role, you will be responsible for general office administration, handling complaint calls, and creating data analysis spreadsheets. The company prides itself on its commitment to employee welfare and offers a supportive work environment, competitive salary, and excellent career progression opportunities. If you have strong IT skills, excellent communication abilities, and a proactive attitude, this is a fantastic opportunity to further your career with a reputable organization.

Benefits

20 days holiday plus statutory bank holidays

Company Pension scheme

Cycle to work scheme

Employee discount scheme

Full training provided

Career progression opportunities

Qualifications

• Proven experience in a HR department is preferable.
• Excellent IT and communication skills are essential.

Responsibilities

• Handle general administration and office duties.
• Answer complaint calls and escalate as needed.

Skills

IT Skills

Communication Skills

Interpersonal Skills

Problem Solving

Organizational Skills

Adaptability

Initiative

Education

Experience in HR Department

Job description

The Kelly Group is a principal contractor supporting and providing engineering resource for over 35 years. We are looking to recruit an administrator to work in our complaints team.

In your role you will be responsible for:

1. General administration / office duties.
2. Answer complaint calls and escalate to relevant team.
3. Create data analyst spreadsheets and trackers.

You will have the following qualifications and be able to prove experience and competence:

1. Experience of working within a HR department preferable.
2. Excellent IT skills
3. Excellent communication and interpersonal skills
4. The ability to analyse and solve problems
5. Good organisational skills with an eye for detail
6. Flexible and adaptable attitude
7. Must be able to work on own initiative

What’s on offer for successful candidates?

1. Competitive PAYE Salary
2. 20 days’ holiday plus statutory bank holidays
3. Company Pension scheme
4. Cycle to work scheme
5. Excellent career progression opportunities
6. Full training will be given to the right candidate.
7. Employee discount scheme

About Kelly Group:

Established in 1985 to support the emerging UK cable television market, Kelly Group has diversified to meet the needs of our clients. With over 40 years’ experience and customer service at the heart of our business, Kelly Group is renowned for building networks in collaboration with several major leading telecommunication service providers, delivering innovative multi-functional solutions - connecting people globally.

Working across several industries including telecommunications, rail, metro, highways and fleet, Kelly Group operate nationally with 40+ operational centres and deliver a full suite of services. From the initial planning, design, notification through to installation, final commissioning and maintenance of networks, Kelly Group deliver a ‘one-stop solution’ to meet the needs of our clients and delight their customers.

As a service provider, our workforce is our extended family, which is why we invest in their safety, training, careers, welfare, vehicles and tools they need to deliver excellence. With a workforce of circa 3500, 40+ national operational centres, 4 training hubs and a fleet of over 2500 vehicles, Kelly Group are committed to developing an excellent team, a fair culture and a safe working environment.

The Kelly Group is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

If you feel you have the required experience and want to further your career with a long standing communications contractor, please apply.