Complaints Handler

JR United Kingdom; Nottingham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services provider in Nottingham is hiring an experienced Customer Service professional. The role involves managing customer cases, resolving escalated issues, and maintaining strong customer relationships. Ideal candidates will have a customer-oriented background and problem-solving skills. This role offers hybrid work flexibility and a supportive team environment.

Benefits

Hybrid working

Career opportunities

Supportive team

Qualifications

• Previous experience handling multiple customer cases essential.
• Knowledge of financial services and/or complaints advantageous.
• Organised and methodical with a process-led approach.

Responsibilities

• Managing multiple customer cases from conception to completion.
• Maintaining strong relationships with customers throughout the process.
• Working with 3rd party partners to identify root cause of complaints.

Skills

Customer orientation

Problem-solving

Listening skills

Job description

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Harper Recruitment Group are working in partnership with a leading financial services provider

based in Nottingham. The company have an outstanding reputation for excellence and as part of

their commitment to their customers are looking to hire a capable, experienced Customer Service

professional to join their team.

Resolving escalated customer issues, you will use trusted processes to analyse, evaluate and

communicate the best outcome for both parties.

What will the role involve?

• Managing multiple customer cases from conception to completion
• Maintaining strong relationships with customers throughout the process
• Working with 3 rd party partners to identify the root cause of complaints
• Update and maintain the integrity of the database ensuring a robust audit trail
• Prioritising a busy case load and working to deadlines

Who are we looking for?

• Previous experience in a customer orientated role handling multiple customer cases essential
• Knowledge of financial services and/or complaints advantageous; training provided
• Helpful, friendly and professional personality with strong listening skills essential
• Organised and methodical with a process led approach
• Problem solution led with experience of root cause analysis advantageous

What’s in it for you?

• Thriving, growing business offering career opportunities
• Hybrid working with the opportunity to work up to 3 days per week from home –
• Large established and supportive team
• Lux city office based in the Nottingham city centre

Apply NOW to avoid disappointment! Due to the large volume of applications, we receive, we

are unfortunately unable to contact all candidates. If you have not heard from a consultant

within the next three days, please assume that you have not been successful on this occasion.

Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group:

Harper Recruitment Group has been offering high-quality recruitment services across Nottingham,

Derby and the wider East Midlands since 1987, specialising in recruiting business support

professionals of all levels on a permanent, contract or temporary basis.

Looking for something different? Visit our website today for a list of live vacancies or send an up-to-date CV to [emailprotected] .