Complaints Handler

JR United Kingdom; Mansfield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services provider is seeking an experienced Customer Service professional to join their Nottingham team. The role involves managing customer cases, maintaining relationships, and working with third parties to resolve issues. This position offers a supportive environment with hybrid working options, ideal for someone organized with strong problem-solving skills.

Benefits

Career opportunities

Hybrid working up to 3 days from home

Supportive team environment

Luxury city office in Nottingham

Qualifications

• Previous experience in a customer-oriented role handling multiple cases is essential.
• Organized and methodical, with a process-led approach.

Responsibilities

• Managing multiple customer cases from conception to completion.
• Maintaining strong relationships with customers throughout the process.
• Updating and maintaining the integrity of the database.

Skills

Customer service experience

Problem-solving

Analytical skills

Relationship management

Job description

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Harper Recruitment Group is working in partnership with a leading financial services provider

based in Nottingham. The company has an outstanding reputation for excellence and, as part of

their commitment to their customers, is looking to hire a capable, experienced Customer Service

professional to join their team.

In this role, you will resolve escalated customer issues, using trusted processes to analyze, evaluate, and

communicate the best outcome for both parties.

What will the role involve?

• Managing multiple customer cases from conception to completion
• Maintaining strong relationships with customers throughout the process
• Working with third-party partners to identify the root cause of complaints
• Updating and maintaining the integrity of the database, ensuring a robust audit trail
• Prioritizing a busy caseload and working to deadlines

Who are we looking for?

• Previous experience in a customer-oriented role handling multiple customer cases is essential
• Knowledge of financial services and/or complaints is advantageous; training will be provided
• A helpful, friendly, and professional personality with strong listening skills is essential
• Organized and methodical, with a process-led approach
• Problem-solving skills with experience in root cause analysis are advantageous

What’s in it for you?

• A thriving, growing business offering career opportunities
• Hybrid working with the opportunity to work up to 3 days per week from home
• A large, established, and supportive team
• Lux city office based in Nottingham city centre

Apply now to avoid disappointment! Due to the high volume of applications, we receive, we

are unfortunately unable to contact all candidates. If you have not heard from a consultant

within the next three days, please assume that you have not been successful on this occasion.

Please do not hesitate to apply for other suitable roles in the future.

About Harper Recruitment Group:

Harper Recruitment Group has been offering high-quality recruitment services across Nottingham,

Derby, and the wider East Midlands since 1987, specializing in recruiting business support

professionals of all levels on a permanent, contract, or temporary basis.

Looking for something different? Visit our website today for a list of live vacancies or send an up-to-date CV to [emailprotected].