Complaints Handler

Reed; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A reputed recruitment agency in London is seeking experienced Complaints Handlers to manage a backlog of complaints in the housing sector. The ideal candidate will have a strong background in complaints management, excellent communication skills, and the ability to handle difficult conversations professionally. This is a full-time temporary position until mid-November, offering £17.85 per hour PAYE or £22.59 via Umbrella.

Qualifications

• Proven experience as a Complaints Handler in the Local Authority or Housing Sector is essential.
• Excellent communication skills for managing different stakeholders.
• Strong IT and CRM skills, adaptable to new systems.

Responsibilities

• Efficiently manage and resolve a backlog of complaints.
• Engage in difficult conversations with clients and stakeholders.
• Utilise CRM systems to track and manage complaints.

Skills

Excellent communication skills

Strong IT and CRM skills

Ability to manage difficult conversations

Experience in Local Authority or Housing Sector

Job description

Complaints Handler

• Job Type: Full-time temp till mid-November
• Location: London SE1
• Pay: £17.85 per hour PAYE OR £22.59 Umbrella per hour

We are seeking three experienced Complaints Handlers to join a housing association, ideally with a background in Local Authority and Housing Sector. This role involves managing a backlog of complaints, requiring excellent communication skills and the ability to handle difficult conversations effectively.

Day-to-day of the role:

• Efficiently manage and resolve a backlog of complaints, ensuring timely and effective communication with all stakeholders.
• Engage in difficult conversations with tact and professionalism, maintaining a positive relationship with clients and stakeholders.
• Utilise CRM systems to track and manage complaints, ensuring all data is accurately recorded and up-to-date.
• Collaborate with various teams to gather information and resolve issues promptly.
• Provide regular updates to management on the status of complaints and any ongoing issues.

Required Skills & Qualifications:

• Proven experience as a Complaints Handler, preferably in the Local Authority or Housing Sector.
• Excellent communication skills, capable of dealing with different stakeholders and managing difficult conversations.
• Strong IT and CRM skills, with the ability to adapt to new systems quickly.
• Ability to work effectively in a fast-paced environment.
• A proactive approach to problem-solving and the ability to work independently.

To apply for the Complaints Handler position, please submit your CV detailing your relevant experience.