Complaints Handler

Portfolio Group; Leicester; On-site; GBP 23,000 - 24,000; Full time

Job summary

A leading complaints solutions provider in Hinckley is seeking a Complaints Handler to engage with clients about overdue accounts and address payment queries. The ideal candidate is a confident individual with at least two years of customer service experience and strong negotiation skills. This full-time role requires in-office attendance and offers a salary of £23k to £24k annually.

Qualifications

• At least two years of experience in customer service or account collection.
• Exceptional negotiation skills and a pragmatic approach to problem-solving.

Responsibilities

• Engage with clients about their overdue accounts.
• Address payment and service queries, mainly over the phone.
• Deliver 'Super Service' in every interaction.
• Process debit/credit card payments efficiently.
• Collaborate with the team to streamline client accounts.

Skills

Communication skills

Problem-solving skills

Negotiation skills

Job description

Overview

Job Start Date: ASAP | Complaints Handler | 5 days a week in office | Salary: 23k – 24k | Based in Hinckley

Are you a dynamic individual with a knack for communication and a passion for problem-solving? We are looking for a motivated Complaints Handler to join our client’s head office in Hinckley.

Why This Role?

You will be instrumental in maintaining cash collections and reducing overdue debt, ensuring the financial health of the organisation.

Responsibilities

• Engage with clients about their overdue accounts
• Address payment and service queries, mainly over the phone
• Deliver “Super Service” in every interaction, maintaining detailed records
• Process debit/credit card payments efficiently
• Collaborate with the team to streamline client accounts and internal processes
• Handle account adjustments and provide comprehensive case histories when necessary

What We’re Looking For (Qualifications)

• A bright, confident, and positive individual who thrives in a fast-paced environment
• At least two years of experience in customer service or account collection
• Exceptional negotiation skills and a pragmatic approach to problem-solving

What You’ll Achieve

• Meet and exceed cash collection and outbound call targets
• Ensure timely and accurate completion of credit control tasks
• Maintain high levels of attendance and punctuality