Complaints Handler

JR United Kingdom; Ipswich; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading company in the UK is looking for a dedicated Complaints Handler to join their Business Support & Operations Department. This role involves proactively resolving customer complaints and ensuring high service standards while fostering a customer-focused environment. The ideal candidate will possess strong communication skills, a team-oriented mindset, and the ability to manage workloads efficiently. If you thrive in a dynamic environment and are passionate about customer satisfaction, apply now!

Qualifications

• Excellent written and verbal communication skills.
• Knowledgeable in mortgage loan documentation and industry regulations.
• Able to thrive under pressure.

Responsibilities

• Proactively resolve customer complaints through all communication channels.
• Communicate effectively with customers and explain solutions.
• Deliver excellent customer outcomes while maintaining high service standards.

Skills

Communication

Problem Solving

Customer Focus

Teamwork

Job description

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BCMGlobal Mortgage Services are seeking a Complaints Handler to join our Business Support & Operations Department

In this role, you will take ownership of complaints, ensuring that each one is handled to a high standard and in line with our Complaint Handling Policy & Procedure.

Key Responsibilities:

• Proactively resolve customer complaints through all communication channels (calls, emails, letters).
• Handle complaints in a professional manner, engaging with customers promptly to resolve issues at the earliest opportunity.
• Communicate effectively with customers, explaining solutions clearly and keeping them informed.
• If an error has occurred, provide a clear explanation and outline the steps to rectify the situation.
• Deliver excellent customer outcomes while maintaining high service standards.

Who We're Looking For:

• Strong team player who is cooperative and supportive of others.
• Self-motivated with the ability to drive your own personal development.
• A pleasant telephone manner with good etiquette.
• Excellent written and verbal communication skills, with the ability to adapt your tone and style as needed.
• Able to organise your workload to meet deadlines, whilst assisting the team when required.
• Customer-focused, always striving to identify effective solutions for both customers and clients.
• Knowledgeable in mortgage loan documentation and the relevant industry regulations (DISP).
• Able to thrive under pressure without compromising on quality.

If you're a dedicated and adaptable professional with a passion for customer satisfaction and problem-solving, we want to hear from you. Apply now to join our dynamic team and make a real difference.