Complaints Handler

JR United Kingdom; Doncaster; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading financial services client is seeking a Complaints Specialist in Doncaster. The role involves managing complaints effectively to ensure compliance with FCA regulations while providing excellent customer service. The position offers numerous benefits, including 25 days of annual leave, health care packages, and employee discounts.

Benefits

25 days annual leave plus bank holidays

Employee discounts

Health care packages

Cycle to work schemes

Holiday purchase schemes

Qualifications

• Previous Complaints experience within Financial Services required.
• Strong organisational and attention to detail skills needed.
• Excellent communication skills (written and verbal) essential.

Responsibilities

• Manage and resolve complaints efficiently as per FCA regulations.
• Communicate effectively with stakeholders and keep records accurate.
• Investigate and report on complaints, ensuring compliance with guidelines.

Skills

Communication

Organisational Skills

Attention to Detail

Relationship Building

Multi-tasking

Education

GCSE or equivalent

Job description

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Our client, within Financial Services, is looking for a Complaints Specialist to join their fast-paced, exciting team based in Doncaster.

ABOUT THE ROLE

The Complaints Specialist is responsible for ensuring that all complaints received are managed effectively, documented and brought to a conclusion whilst working to FCA regulations.

BENEFITS

Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, car salary sacrifice, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more!

RESPONSIBILITIES

As a Complaints Specialist you will:

• Provide professional advice and support over the phone and via written correspondence
• Investigate a variety of complaints thoroughly and impartially ensuring that a resolution is achieved
• Act in line with industry guidelines and legislation
• Communicate effectively with both internal and external stakeholders
• Ensure information is recorded accurately in the database/ system
• Work to achieve the departments and company SLAs (Service Level Agreements)
• Report any potentially serious complaints to your line manager
• Identify and report any breaches
• Produce information and statistics in relation to complaints management

REQUIRED SKILLS & EXPERIENCE

To be considered for the role of Complaints Specialist, you must have:

• Previous Complaints experience within Financial Services
• Educated to GCSE or equivalent level with passes in Maths & English as a minimum
• Excellent communication and relationship building skills, both written and verbal
• Strong organisational and attention to detail skills
• Ability to multi-task and prioritise during busy periods
• Ability to work independently as well as part of a team

NEXT STEPS

If you’re interested in becoming a Complaints Specialist apply today with your current CV. Our team will review your application to see if it’s a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected.