Complaints Handler

Office Angels; City Of London; Hybrid; GBP 60,000 - 80,000; Part time

Job summary

A leading company in London is seeking a temporary Complaints Handler to deliver exceptional customer service. In this role, you will address customer complaints, investigate issues, and collaborate with teams to enhance satisfaction. This opportunity offers a competitive hourly rate, hybrid working arrangements, and a supportive team environment, ideal for those with a passion for customer care.

Benefits

Competitive Pay

Hybrid Working Model

Supportive Team Environment

Professional Development

Employee Wellbeing

Qualifications

• Previous experience in a customer service or complaints handling role is essential.
• Strong communication skills, both verbal and written.
• Excellent problem-solving abilities.

Responsibilities

• Act as the primary point of contact for customer complaints.
• Investigate complaints thoroughly and communicate resolutions clearly.
• Maintain detailed records of complaints and contribute to improvements.

Skills

Communication

Problem Solving

Conflict Resolution

Tools

Customer Relationship Management (CRM) software

Job description

Job Advert: Complaints Handler (Temporary)

Location: London, NW1
Contract Type: Temporary - 20 weeks (Nov 2025)
Hourly Rate: £18.00 - £20.00 per hour
Working Pattern: Full Time - Hybrid working

Are you passionate about delivering exceptional customer service and resolving issues effectively? Our client is seeking a dedicated Complaints Handler to join their team temporarily. In this role, you will be the frontline ambassador for our customer satisfaction, addressing concerns with professionalism and empathy.

Key Responsibilities:

• Act as the primary point of contact for customer complaints, ensuring all concerns are acknowledged and addressed promptly.


• Investigate complaints thoroughly, gathering relevant information and liaising with internal teams as needed.


• Communicate resolutions clearly to customers, ensuring they feel heard and valued throughout the process.


• Maintain detailed records of complaints, actions taken, and outcomes to identify trends and areas for improvement.


• Collaborate with various departments to implement effective solutions and enhance customer experience.


• Uphold company policies and procedures while providing feedback to management on potential improvements.

Who You Are:

• Previous experience in a customer service or complaints handling role is essential.


• Strong communication skills, both verbal and written, with an ability to convey information clearly and empathetically.


• Excellent problem-solving abilities with a proactive approach to conflict resolution.


• Ability to work effectively both independently and as part of a team.


• Proficient in using customer relationship management (CRM) software and other relevant tools.

Why Join Our Client?

• Competitive Pay: Enjoy an hourly rate ranging from £18.00 to £20.00, commensurate with experience.


• Hybrid Working Model: Benefit from flexible working arrangements that allow you to balance your work and personal life effectively.


• Supportive Team Environment: Join a collaborative and dynamic team that values your contributions and fosters professional growth.


• Professional Development: Access training and development opportunities to enhance your skills and advance your career.


• Employee Wellbeing: We prioritise your wellbeing with access to resources and support programmes.

How to Apply:

Please submit your CV to [e-mail] by Friday 13th June to be considered for the role.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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