Complaints Data Analyst

Starr Underwriting; London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading UK insurer is seeking a Complaints Data Analyst to enhance data reporting and support the Complaints Management Team. The role involves data analysis, reporting, and collaboration with various business units to improve practices affecting customer experience. Candidates should possess strong analytical skills and proficiency in Power BI and Excel, and be adept at managing stakeholder expectations within a hybrid working environment.

Benefits

Hybrid working

Competitive salary

Pension

Discretionary bonus

Health and dental insurance

Qualifications

• Strong experience in data analysis with proficiency in Power BI and Excel.
• Excellent problem-solving and time management skills.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Generate data analysis and enhance reporting capabilities for the Complaints Team.
• Collaborate with business stakeholders to address data quality challenges.
• Contribute to projects focused on customer complaints and outcomes.

Skills

Time management

Problem-solving

Analytical mindset

Communication

Stakeholder management

Data analysis

Tools

Power BI

Excel

Job description

Job Description

The Role

As the Complaints Data Analyst, you will work with the Complaints Management Team to source and analyse data, producing reports and analysis to support root cause analysis and continuous improvements in products and practices affecting customers and front-line services.

Responsibilities

1. Support the Complaints Team by generating data analysis and enhancing reporting capabilities.
2. Utilise Power BI and other tools to conduct analysis and create reports that inform business decisions.
3. Collaborate with stakeholders across the business to address data source and quality challenges.
4. Work with the Complaints Manager and Conduct Team on customer outcome testing and assurance activities as required by regulators.
5. Coordinate with the Compliance & Conduct Teams to identify and escalate conduct risks arising from complaints.
6. Partner with functions like Claims, Conduct, and Underwriting to facilitate data-driven decision-making.
7. Assist in data and trend analysis to identify conduct risks and recommend process improvements.
8. Support relevant conduct and regulatory reporting.
9. Contribute to projects focused on customer complaints experience and outcomes, including Consumer Duty and Customer Vulnerability initiatives.

Skills and Experience

1. Strong time management and prioritisation skills.
2. Excellent problem-solving abilities.
3. Analytical mindset.
4. Good communication skills.
5. Stakeholder management skills, with experience working across multiple business functions.
6. Proficiency in Power BI and Excel.
7. Experience in data analysis.

Our Benefits

We offer a comprehensive benefits package focusing on overall wellbeing, including hybrid working, a competitive salary, pension, discretionary bonus, health and dental insurance, and more.

About Us

Canopius is a global specialty lines (re)insurer, a leading Lloyd’s of London market insurer with offices worldwide. We promote a positive culture that values diversity, inclusion, and employee wellbeing. Our new London offices support a flexible, hybrid working model. We are committed to equal employment opportunities and welcome applicants from diverse backgrounds. Reasonable adjustments are available throughout the recruitment process and employment.