Complaints Associate

Jobtailor; Manchester; On-site; GBP 30,000 - 46,000; Full time

Job summary

Jobtailor is seeking a Compliance Analyst in Manchester to promote a culture of compliance, investigate complaints and provide insightful data on product and service performance. You will support the Complaints Manager and collaborate with the Compliance Function to train staff on complaint processes.

The role focuses on regulatory reporting, end-to-end complaint handling, and ensuring adherence to company procedures, with a strong emphasis on analytical thinking and problem-solving in an

Qualifications

• Strong analytical skills
• Problem-solving abilities
• Claims handling experience within the insurance industry
• CII certification is a plus in lieu of business experience

Responsibilities

• Promote a culture of compliance by raising awareness of compliance and regulatory matters
• Ensure complaints are investigated promptly, fairly and in line with all company procedures
• Analyze complaints, providing insights on product and service performance
• Support the Complaints Manager in providing accurate complaint data
• Collaborate with Compliance Function to train staff on complaint processes
• Support regulatory complaint reporting and managing complaints from start to finish

Skills

Analytical Skills

Problem-Solving Abilities

Claims Handling Experience

Compliance Training

Education

CII Certification

Job description

• Promote a culture of compliance by raising awareness of compliance and regulatory matters


• Ensure complaints are investigated promptly, fairly and in line with all company procedures


• Analyze complaints, providing insights on product and service performance


• Support the Complaints Manager in providing accurate complaint data


• Collaborate with Compliance Function to train staff on complaint processes


• Support regulatory complaint reporting and managing complaints from start to finish

Requirements

• Strong analytical skills


• Problem-solving abilities


• Claims handling experience within the insurance industry


• CII a plus in lieu of business experience

Core Competencies

Demonstrates strong analytical and problem-solving skills to effectively manage and investigate complaints within the insurance industry, ensuring compliance with regulatory standards and company procedures.

Highest-signal resume keywords

• Analytical Skills


• Problem-Solving Abilities


• Claims Handling Experience


• CII Certification


• Compliance Training

ATS Optimization Keywords

Soft Skills

• Collaboration


• Communication

Certifications & Qualifications

• CII

Industry Keywords

• Insurance Industry


• Compliance


• Regulatory Reporting


• Complaint Management


• Data Analysis