Complaints and Regulatory Manager

Executive Network Legal Ltd; Worcester; On-site; GBP 45,000 - 60,000; Full time

Job summary

A progressive law firm in Worcestershire seeks an experienced Complaints and Regulatory Manager. This role involves collaborating with senior leadership to manage and resolve complaints effectively while ensuring compliance and safeguarding the firm's reputation. Candidates with exceptional communication skills and a team-oriented approach are encouraged to apply.

Benefits

Competitive remuneration package

Responsibilities

• Investigate concerns and identify root causes.
• Implement solutions to prevent recurrence of complaints.
• Ensure compliance with regulatory requirements and best practice procedures.

Skills

Communication skills

Attention to detail

Teamwork

Job description

Complaints and Regulatory Manager, Worcestershire, £45,000+ (DOE) – This is a unique opportunity for an experienced Complaints & Regulatory Manager to join an impressive team. JOB REF: 9414.

1. This is a highly collaborative role where you will work closely with Solicitors, Partners, and senior leadership across the firm to investigate concerns, identify root causes, and implement solutions that prevent recurrence.
2. Applications are sought from Complaints & Regulatory Managers looking to secure a new opportunity with a progressive law firm.
3. You will play a crucial role in safeguarding the firm's reputation and client trust.
4. You will be responsible for managing and resolving a wide range of complaints in a fair, timely, and effective manner, ensuring compliance with regulatory requirements and best practice procedures.
5. You will have exceptional communication skills, attention to detail, and work well within a team environment.
6. A competitive remuneration package is on offer.
7. To apply or register your interest, please call Penny at 0121 454 1004 or email [e-mail].

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