Complaints and Regulatory Manager

TN United Kingdom; Worcester; On-site; GBP 45,000 - 52,000; Full time

Job summary

An established industry player is looking for a Complaints and Regulatory Manager to join their impressive team in Worcestershire. This role is vital for safeguarding the firm's reputation and ensuring compliance with regulatory requirements. The successful candidate will work closely with legal professionals and senior leadership to investigate concerns and implement effective solutions. If you have exceptional communication skills and a keen eye for detail, this opportunity offers a competitive salary and the chance to contribute to a progressive law firm environment.

Qualifications

• Experience in managing complaints and regulatory issues.
• Strong collaboration with legal professionals and leadership.

Responsibilities

• Investigate concerns and implement solutions to prevent recurrence.
• Manage a wide range of complaints in a fair and timely manner.

Skills

Regulatory Compliance

Communication Skills

Problem Solving

Attention to Detail

Job description

Complaints and Regulatory Manager, Worcester

Location: Worcester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f537ec9a3ad6

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

We are seeking an experienced Complaints & Regulatory Manager to join an impressive team in Worcestershire. This role offers a salary of £45,000+ (DOE) and involves working closely with Solicitors, Partners, and senior leadership to investigate concerns, identify root causes, and implement solutions to prevent recurrence. The successful candidate will manage and resolve a wide range of complaints in a fair, timely, and effective manner, ensuring compliance with regulatory requirements and best practices.

• Collaborate with legal professionals and leadership to safeguard the firm's reputation and client trust.
• Maintain exceptional communication skills, attention to detail, and team collaboration.
• Contribute to a progressive law firm environment.

To apply or register your interest, please contact Penny at 0121 454 1004 or email us. We value diversity and encourage applications from all qualified candidates, regardless of background or characteristics protected by law.